Technical Account Manager / Merchant Success Manager

About SellAbroad SellAbroad is a VC-backed payments technology company that helps e-commerce brands sell locally to customers anywhere in the world. We give merchants:

• Local payments in 100+ countries

• Customs, taxes, and duties calculated at checkout

• Up to 70% savings on international shipping

• Performance marketing to drive demand

We're a Merchant-of-Record platform growing fast — and we're building the team that keeps our merchants successful as we scale. About the role We're hiring a Technical Account Manager / Merchant Success Manager to own the day-to-day relationship with our merchants. You'll be their primary point of contact — onboarding them, keeping their accounts healthy, and acting as the bridge between them and our engineering team when issues come up. This is a hands-on role for someone who already understands payments. You won't be reading from a script — you'll be diagnosing real problems, owning real relationships, and driving them to resolution. What you'll do

• Own merchant relationships — be the primary point of contact across all channels: responsive, professional, and trusted.

• Onboard and integrate new merchants — guide them through payments integration and their first transactions.

• Monitor account health — proactively track disputes, subscriptions, and order fulfillment, and surface risk before it becomes a problem.

• Be the bridge to engineering — diagnose merchant issues down to the root cause and translate them into clear, actionable tickets for our technical team, then drive them to resolution.

• Support dispute & chargeback handling — help keep dispute ratios healthy and within network thresholds.

• Support partner relationships — keep partner communication smooth and responsive.

• Report on what matters — keep the team informed on merchant health, risks, and opportunities.

What we're looking for

• 2+ years in a merchant-facing role at a payments, fintech, or PSP company — Technical Account Management, Merchant Success, Account Management, Implementation, or Payment Operations.

• Real payments domain knowledge — you understand processors, chargebacks, settlement, and integrations.

• A diagnostic mindset — you dig to the root cause of a problem instead of just passing it along.

• Excellent written and spoken English — clear, calm, and precise under pressure.

• Ownership and follow-through — nothing gets dropped or sat on; you escalate with context and drive things to done.

• Able to work US-Eastern time zone hours, remotely, from Latin America.

Nice to have

• Experience at a cross-border or Merchant-of-Record payments company.

• Experience with merchant onboarding or technical integrations.

• Comfort with dashboards and light data analysis.

What we offer

• Work closely with a small, fast team — direct access to the founder and real visibility.

• High ownership of your merchant portfolio and the relationships you manage.

• Remote-first — work from anywhere in Latin America.

• Competitive compensation, paid in USD.

• A fast-growing, global, and collaborative team.