Customer Service Coordinator I

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Customer Service Coordinator I. This position provides high-volume customer service support through phone and email while coordinating with internal teams to resolve inquiries, manage orders, and ensure a positive customer experience.

Type: Contract

Job Title: Customer Service Coordinator I

Location: Tarboro, NC

Candidates must be able to commute and work onsite in Tarboro, NC

Pay Rate: Based on experience

Work Hours: M-F 9:30am - 6:00pm

Education: High school diploma or equivalent required.

Key Responsibilities

• Handle high-volume customer inquiries by phone and email.

• Manage customer cases and orders using Salesforce.com.

• Perform accurate order entry and order management.

• Provide information regarding inventory, pricing, technical inquiries, and shipping.

• Resolve routine customer issues independently and initiate corrective actions when needed.

• Assist with customer complaints and follow up on resolutions.

• Maintain accurate customer profiles, account information, payment terms, carrier, and freight details.

• Coordinate with internal teams regarding account setup and customer requirements.

• Ensure timely follow-up with customers and internal business partners.

• Attend product and technical training as required.

Required Qualifications

• 2+ years of customer service or cross-functional commercial experience.

• Strong verbal and written communication skills.

• Excellent problem-solving and organizational skills.

• Ability to manage high volumes of phone calls, cases, and order entry in a fast-paced environment.

• Customer-focused and detail-oriented with strong follow-through.

• Proficiency with Microsoft Word, Excel, email, and web-based applications.

• Typing speed of approximately 50 WPM.

• Ability to meet or exceed performance metrics.

• Reliable attendance and punctuality.

• Ability to work independently and effectively as part of a team.

Preferred Qualifications

• Salesforce.com case management experience.

• PeopleSoft Order Management or comparable order management system experience.

• Call center or high-volume customer service experience.

• Life sciences industry experience.

Additional Information

• No third party resumes will be accepted.

• Drug testing and/or other employment-related inquiries may be conducted.

• CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors).

• CTG is an Equal Employment Opportunity employer.

• CTG is an E-Verify Company.

To be considered for this opportunity, please apply directly through our website by clicking the link below.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com .

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.