Patient Access Representative - Rockford
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At a glance
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Job overview
Trinity Health is hiring a Patient Access Representative - Rockford. Trinity Health seeks a Patient Access Representative at the Mercy Health West Michigan Multi‑service Outpatient Site in Rockford, MI. The part‑time role offers 24 hours per week with day shifts, comprehensive benefits, tuition assistance, and career growth across 21 states, emphasizing teamwork, patient‑focused service, and accurate registration and financial verification.
Key focus areas include Provide patient focused customer service, Perform outpatient and/or inpatient registration and insurance verification functions, and Collect patient financial liability payments and ensure financial requirements are met.
Important skills include Customer Service, Data Entry, Basic Computer Skills, HFMA CRCR, NAHAM CHAA, and Communication. Preferred (not required): Medical Terminology, Diagnostic Coding, Procedural Coding, and Insurance Verification.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Employment Type: Part time Shift: Day Shift
Description: Schedule: 24 hours per week, Days
- Week 1: 6:45-3:15 Sunday, 6:45-3:15 Thursday, 9a-5:30p Friday Week 2: 6:45-3:15 Monday, 9a-5:30p Thursday, 9a-5:30p Friday Week 3: 6:45-3:15 Monday, 9a-5:30p Thursday, 9a-5:30p Friday Week 4: 9-5:30 Monday, 9a-5:30p Friday, 6:45-3:15 Saturday
- Training: The first two weeks of training are M-F, 8a-430pm must be able to attend this*
Why You’ll Love Working at Trinity Health:
- A great team that supports one another like family
- Day-one benefits including medical, dental, vision, and 403B retirement, and even pet insurance!
- Generous PTO , paid holidays, and a Colleague Referral Program
- Tuition reimbursement and student loan forgiveness options
- Career growth opportunities across 21 states with Trinity Health
What you will do:
- Provide patient focused customer service.
- Perform outpatient & / or inpatient registration & insurance verification functions;
- Collect patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals.
- Provide general information to hospital users, patients, families & physician offices
What you will need:
- 1 year customer service experience, required
- HS Diploma or equivalent required
- Data entry skills (50 to 60 keystrokes per minute)
- Basic computer skills
- HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
- Excellent communication skills (verbal and written).
- Interpersonal skills to work with internal and external customers.
- Accuracy and attentiveness to detail and time management skills.
Nice to have:
- Medical terminology
- Knowledge of diagnostic & procedural coding Insurance verification with the ability to explain benefits, secure necessary authorizations
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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