PATIENT SERVICE REP - CLOPTON BUSINESS OFFICE
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At a glance
Job overview
St. Bernard's Medical Center is hiring a PATIENT SERVICE REP - CLOPTON BUSINESS OFFICE. The Patient Service Representative greets patients and manages their registration, ensuring accurate collection of patient and insurance information. This role involves answering telephones, addressing billing inquiries, and processing medical records requests. The representative works with confidential patient information, makes frequent decisions, and maintains a professional image while interacting with patients, families, visitors, and clinic personnel.
Key focus areas include Greet patients and arrange for efficient registration, Ensure accurate patient and insurance information is collected, and Make patients aware of clinic policies and procedures.
Successful candidates bring High School Diploma or GED, 1+ Years Customer Service, and Lift 50 Pounds. Important skills include Customer Service, Work Independently, Good Judgment, Answer Telephones, Answer Billing Questions, and Process Medical Records Request.
Skills & qualifications
Skills
Qualifications
Full job description
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JOB REQUIREMENTS
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Education
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High school diploma or GED
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Experience
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Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment. Ability to work independently of others and exercise good judgment.
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Physical
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Normal office environment. Close eye work, vision must be corrected to 20/20. Hearing of normal & soft tones. Sitting for 7-8 hours/day. Required to stand, walk, use fingers to handle, or feel objects, tools, controls. Requires hand-eye coordination and finger dexterity. Reach with hands and arms. Lifting and carrying up to 50 pounds. May be exposed to airborne particles. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems.
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JOB SUMMARY
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Greet patients and arranges for the efficient and orderly registration of patients. Ensures that accurate patient and insurance information is collected and that patients are made aware of clinic policies and procedures. Answers telephone, answers billing questions from patients. Processes medical records request, information requests and general patient account functions. Works with and has access to confidential patient information. Position requires making frequent decisions or actions following general procedures often without clearly defined precedents. Position requires a high degree of mental alertness and close visual attention to details. Position requires diplomacy and a professional image and manner in dealing with patients, families, visitors, and clinic personnel. Patient Service Representative is responsible for a positive first impression of clinic personnel as the initial point of service contact for clinic customers. This position has high contact with patients, employees and physicians. Attendance is an essential function of this job.
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