Customer Service Manager
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At a glance
Job overview
Nomagic is hiring a Customer Service Manager. Nomagic is seeking a Customer Service Coordinator to manage operations at customer sites across Europe. This role involves working closely with innovative AI and robotic technology, learning about logistics operations, and developing new robotic systems onsite. The coordinator will represent the Nomagic team and assist customers with issue resolution.
Key focus areas include Coordinate support between clients and the Nomagic team, Assist customers with issue resolution in a timely manner, and Create documentation and train local teams on robot operations and maintenance.
Successful candidates bring English Language Proficiency, German Language Proficiency, and Technical or Logistics Background. Important skills include English, German, Mechanical Skills, Customer Satisfaction Mindset, Interact With Different Systems, and Learn New Sets Of Instructions.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Do you get excited when you work closely with innovative technology such as Al and robots? Would you like to learn about logistics operations? Are you ready to discover the new exciting world of smart robots? If your answers are mostly yes, then you should keep reading. At Nomagic, we're on a mission to automate human repetitive manual tasks with intelligent robotics. We're now looking for a Customer Service Coordinator, who will coordinate operations at our customers' site in Europe and represent our team onsite.
Offer essentials:
- Long-term contract - working with customers across several locations in Europe
- Adventure mode - the opportunity to develop with us new robotic systems onsite and frequent travels (hybrid mode of work)
- Work with robots every day
- Relocation package
- Attractive salary adjusted to the location
- English speaking environment
- Truly flexible working hours Some of the problems you may try to solve with us:
- Coordinate support between our client and Nomagic team
- Assist customers with issue resolution in a timely manner
- Create documentation and train local teams on how to handle robot operations and maintenance
- Deploy improvements to Nomagic software and hardware following instructions from our engineering team
- Conduct preventive and reactive maintenance of the hardware of our solution: suction system, cabling, etc
- Suggest improvements on processes, maintenance, and operations according to new learnings and errors
- Represent remote team in meetings and other communication What skills we’d like you to have:
- Excellent communication skills in English and German
- Technical or logistics background
- Mechanical skills - do you know how to calibrate a camera? That's great!
- Customer satisfaction mindset
- Capacity to interact with different systems in an efficient manner and quickly learn new sets of instructions
- Ability to handle simple hardware and software tasks
- Energy and hands-on attitude! Strive to get things done and find solutions, whatever it takes
You've read the whole posting — now see how you match it.