Hotel Clerk
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At a glance
Job overview
Bally's Corporation is hiring a Hotel Clerk. The Hotel Clerk role at Bally's Corporation involves selling rooms, handling guest inquiries and complaints, processing registrations and payments, managing keys, running reports, and balancing transactions at shift end.
Key focus areas include Sell rooms utilizing excellent customer service skills and yield management, Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner, and Complete all registration forms and computer input.
Important skills include Customer Service Skills, Yield Management, Resolve Customer Complaints, Answer Guest Inquiries, Computer Input, and Calculate Hotel Bills.
Skills & qualifications
Skills
Full job description
Responsibilities:
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Sell rooms utilizing excellent customer service skills and yield management
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Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner
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Complete all registration forms and computer input
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Retrieve and distribute room keys
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Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures
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Communicate with Executive Hosts regarding hotel stays.
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Utilize computer to run necessary reports
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Balance all transactions at the end of shift (audit out)
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Operate manual procedures in the event of computer failure
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Other duties as assigned by management
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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