Customer Success Project Manager

Job Duties

About Us:

ImageTrend, LLC. is dedicated to connecting life's most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation, its clients, and providing world-class implementation and support is unsurpassed. Based in Eagan, MN, ImageTrend combines business analysis, creative design and data driven architecture to offer scalable solutions and strategies for today and the future.

Employment at ImageTrend is not just about doing a job; it's about being a part of a community. We are top-notch talent, passionate about making a difference through the work we do together!

Description: Under the direction of the Implementation Manager, the Customer Success Project Manager is responsible for the successful completion of client project initiatives. This includes initiation, planning, design, execution, monitoring, documentation, controlling and closure of project interfacing with internal and external stakeholders.

What You'll Do:

Manages assigned projects with time-bound deliverables including projects aligned with current and future product offerings

Develops comprehensive internal and client facing project schedules and work plans, as well as participates in all relevant meetings and actions to complete projects assigned

Tracks project performance from initiation through deployment, ensuring milestones are met and keeping internal stakeholders informed.

Predicts and proactively requests resources needed to reach objectives, while managing resources in an effective and efficient manner

Plans and executes client facing product transitions

Plans and executes new product roll outs & product deprecation with appropriate ImageTrend stakeholders

Designs risk mitigation plans for client service projects assigned

Optimizes and improves processes and overall approach for existing processes

Acts as project manager for smaller products that don't require full-time management

Creates and maintains all required documentation for projects

Works with Data Specialists to help plan and coordinate large scale projects regarding data compliance and quality

Travel to orientation, industry or company events, or other onsite meetings as required

Performs additional duties as assigned

Requirements

Degree or equivalent combination of education and relevant work experience

Proven experience working in a technical client services or related position, preferably in a SaaS-based organization within Fire, EMS, or healthcare related industries

Experience in project management, leading technical client implementation projects or another similar role

Completed Project Management Certification is required (PMP)

Knowledge or experience with ImageTrend products and functions

Knowledge or familiarity with technical documentation and writing

Strong analytical & critical thinking skills, with excellent attention to detail and problem-solving abilities

Strong interpersonal, influencing and communication skills, both verbal and written

Strong time management and organizational skills, proven ability to succeed in a fast-paced environment and can quickly adjust to changing priorities to meet critical timelines

Ability to translate plans into phased action and understanding of the software development lifecycle, preferably using Agile/Scrum methodologies

Ability to learn new technologies quickly and proficiency in MS suite, including Office, CRM and Project tools

Ability to maintain discretion when handling proprietary and confidential information

Enthusiasm for learning and expanding knowledge or skills

Strong work ethic, integrity, honesty, collaboration and team orientation

Ability to travel based on customer and business needs and the location of customers, up to 10%

This role can be performed 100% virtually anywhere in the US while following our Remote Work Policy. Deadline to apply is at least 3 days after the posting date listed.

Position Salary Range: The annual base salary range for this full-time role is $80,000- $100,000 USD + bonus + benefits + perks + community gains. Within the range, individual pay is determined by job-related skills, education or training and other relevant qualifications.

ImageTrend is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at 952-469-1589, and ImageTrend will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

ImageTrend participates in the Electronic Employment Verification Program (E-Verify) to validate employee Form I-9 documentation. Please visit everify.gov to learn more.

Minimum Education Required

High School Diploma or Equivalent

Minimum Experience Required

None

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

No

Physical Required

Yes

Drug Test Required

Yes

Compensation

$80,000.00 - $100,000.00 / Annually

Postal Code

55121

Job Type

Full Time

Place of Work

On-site

Requisition ID

awjIQb7_Lgn5yJXyydgpDA

Job Benefits

Not specified