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HOME HARDLINES/CLERK

Kroger Family of Companies

Apache Junction, AZJobNo compensation foundTracked 1mo agoSeen in employer's feed 4 days ago
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At a glance

Compensation
No compensation found
Location
Apache Junction, AZ
Work Authorization
Not specified

Job overview

Kroger Family of Companies is hiring a HOME HARDLINES/CLERK. The Home Hardlines/Clerk is responsible for creating an outstanding customer experience by providing exceptional service and maintaining a safe and clean environment. This role assists the department manager in achieving sales and profit goals, monitors quality assurance standards, and encourages excellent customer service. The clerk will also role model the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Key focus areas include Promote trust and respect among associates, Create an environment that enables customers to feel welcome, important and appreciated, and Gain and maintain knowledge of products sold within the department.

Successful candidates bring Ability To Handle Stressful Situations, Effective Communication Skills, and Basic Math Knowledge. Important skills include Customer Service, Product Knowledge, Positive Attitude, Safety Programs, Preventive Maintenance, and Handle Stressful Situations. Preferred (not required): Speaking Second Language, Reading Second Language, and Writing Second Language.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceProduct KnowledgePositive AttitudeSafety ProgramsPreventive MaintenanceHandle Stressful SituationsEffective CommunicationBasic MathCountingAdditionSubtractionSpeaking Second LanguageReading Second LanguageWriting Second Language

Qualifications

Retail Experience

Full job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

  • Promote trust and respect among associates

  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store

  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products

  • Offer product samples to help customers discover new items or products they inquire about

  • Inform customers of Drug GM and Home specials

  • Recommend Drug GM and Home items to customers to ensure they get the products they want and need

  • Review “sell by” dates and take appropriate action

  • Label, stock and inventory department merchandise

  • Report product ordering/shipping discrepancies to the department manager

  • Display a positive attitude

  • Stay current with present, future, seasonal and special ads

  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management

  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair

  • Notify management of customer or employee accidents

  • Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud

  • Must be able to perform the essential functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

  • Ability to handle stressful situations

  • Effective communication skills

  • Knowledge of basic math; counting, addition, and subtraction

Desired

  • Retail experience

  • Second language: speaking, reading and/or writing

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