Key Account Manager
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At a glance
Requirements
Credentials this posting asks for.
Job overview
inyad is hiring a Key Account Manager. The Key Account Manager is a client-facing role responsible for ensuring high satisfaction, growth, and retention of merchant clients. This role directly impacts company profitability by ensuring optimal utilization of software and payment processing solutions. It is an opportunity for a motivated individual to play a pivotal role in the growth and success of clients, contributing directly to the company's overall success.
Key focus areas include Oversee the customer onboarding process, ensuring efficient product setup and service implementation., Develop and maintain strong relationships with merchants, understanding their needs and business processes., and Foster high levels of user activity and increase the usage of payment processing solutions..
Successful candidates bring Bachelor's Degree In Business and Key Account Manager Experience. Important skills include Communication, Relationship Management, Problem-Solving Capabilities, Adaptability, Cross-Functional Teamwork, and Empathy. Preferred (not required): Client Onboarding, User Engagement, Processing Promotion, and Customer Retention.
Skills & qualifications
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Full job description
The Key Account Manager is a client-facing role responsible for ensuring the high satisfaction, growth, and retention of our merchant clients. This role directly impacts our company's profitability by ensuring optimal utilization of our software and payment processing solutions. This is a great opportunity for a motivated individual to play a pivotal role in the growth and success of our clients, contributing directly to our company's overall success.
- Client Onboarding: Oversee the customer onboarding process, ensuring efficient product setup and service implementation tailored to each merchant's unique business needs.
- Customer Relationship Management: Develop and maintain strong relationships with our merchants, understanding their needs and business processes to provide the most suitable solutions.
- User Engagement & Processing Promotion: Foster high levels of user activity and increase the usage of our payment processing solutions among clients.
- Customer Retention & Growth: Develop strategies to maximize customer lifetime value, encouraging renewals, upsells, and cross-sells.
- Problem Resolution: Act as the point of escalation for customer issues, coordinating with internal teams to resolve them in a timely and satisfactory manner.
- Client Satisfaction & Feedback: Monitor client satisfaction levels and gather client feedback to drive service improvements.
- Proven experience as a Key Account Manager or similar customer-facing role.
- Experience as a Team Lead in a Call Center is a plus.
- Familiarity with payment processing services is a plus.
- Exceptional communication and relationship management skills.
- Strong problem-solving capabilities and resilience in the face of challenges.
- Ability to work with cross-functional teams.
- High level of empathy and customer-centricity.
- Bachelor's degree in Business or related field.
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