Service Shop Administrative Assistant

The service shop assistant answers the phone and takes care of auto part ordering and paperwork daily.

Essential Functions:

• Treat all team members, vendors, and customers with courtesy and respect.

• Answer shop telephone: transfer calls, take messages, help trouble shoot common issues over the phone, schedule service visits.

• Check and respond to emails throughout the day.

• Organize shop paperwork.

• Make sure invoices are correct and have correct Purchase Order (PO) #.

• Order parts by sourcing multiple options, getting the best deal. Communicate to shop manager when they will arrive to help schedule the service to be completed.

• For shop stocked items, organize and inventory the items. Order when quantities get low.

• Drive to pick up parts.

• Pick up/drop off vehicles as needed.

• Coordinate with appropriate contact at each store location scheduled service visits. Ensure equipment is there and will be available to be serviced.

• Keep up-to-date list of all trucks and forklifts. Ensure GHC Central vehicle tracking is accurate.

• Serve as the contact for PM forklift service for all store locations.

• Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.

• Follow all company policies and procedures.

• Other duties as assigned.

Work Competencies :

• Customer Service

• Teamwork

• Attention to detail

• Organization

Supervisory Responsibility: This position does not directly supervise anyone.

Work Environment: While performing the duties of this job, the employee is inside the shop. The noise level in the work environment can be moderate.

Physical Requirements :

The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

• Prolonged periods of sitting, standing and walking throughout the day.

• Must be able to lift up to 10 lbs occasionally.

Position Type and Expected Hours of Work:

This is a full-time position, 40 hours/week. Weekdays, Mon – Fri 7:00-4:00pm.

Required Education and Experience:

• High School Diploma or GED

• 2+ years of auto service shop management experience preferred.

• Must have an active drivers license.

• Computer skills

Benefits Offered:

• Medical Insurance

• Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance

• 401k plan with employer contribution

• Free $25k Life Insurance Plan

• Employee discount

• Vacation time

Gillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors in accordance with applicable federal, state and local laws.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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