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At a glance
Job overview
inDrive is hiring a Senior CS Program Manager. Senior CS Program Manager will lead strategic and operational initiatives that enhance the scalability, efficiency, and operating model of Customer Support worldwide. Acting as the operating backbone of CS transformation, the role will structure and execute a complex portfolio of programs, drive a scalable BPO model, and partner with cross‑functional teams to deliver measurable results across multiple regions.
Key focus areas include Lead strategic and operational programs to improve scalability and efficiency of global Customer Support., Provide structure, visibility, and execution discipline as the operating backbone of CS transformation., and Drive the transition to a scalable Business Process Outsourcing (BPO) model..
Important skills include Program Management, Customer Support, Business Process Outsourcing, Strategic Planning, Operational Excellence, and Stakeholder Management. Preferred (not required): Strategic Thinking, Operational Execution, Cross Functional Collaboration, and Leadership.
Skills & qualifications
Skills
Full job description
We are looking for a Senior CS Program Manager to lead strategic and operational programs that improve the scalability, efficiency, and overall operating model of Customer Support across our global organization. You will be the operating backbone of CS transformation , bringing structure, visibility, and execution discipline to a complex portfolio of initiatives across multiple regions and functions. A key focus of this role will be leading the transition to a more scalable Business Process Outsourcing (BPO) model and establishing a centralized program management framework across Customer Support. You will work closely with Customer Support, Operations, Finance, Legal, IT, Quality, Training, and other teams to drive programs from strategy and planning through execution and measurable results. This is a senior role for someone who can operate comfortably at both strategic and operational levels, bring clarity to ambiguous problems, and influence stakeholders across a complex, multi-region organization.
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