Transcon Agent - 10am-7pm
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At a glance
Job overview
Expeditors International is hiring a Transcon Agent - 10am-7pm. The Transcon Agent executes shipment requests, sources capacity with approved service providers, and communicates effectively with customers, vendors, and internal networks. This role monitors and actions email boxes daily, ensures accurate and timely EDI communication, and maintains strong relationships with customers and service providers. The agent also manages data entry, tracks shipments, and assists with booking amendments.
Key focus areas include Execute shipment requests for customers, Source capacity with approved service providers, and Communicate effectively and timely with customers, vendors, and internal network.
Successful candidates bring 6 Months To 1 Year Related Experience and Fluent In English. Important skills include English. Preferred (not required): Customer Service, Communicate Effectively, Data Entry, and Track And Trace Shipments.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Major Duties and Responsibilities:
Customer Service
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Execute shipment requests for customers
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Source capacity with approved service providers
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Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person
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Monitor and action email boxes daily (personal and shared boxes)
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Ensure that all correspondence internal and external is uploaded into the document imaging system and labeled correctly
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Responsible for notifications of shipment status to customers
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Delay updates
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Ensure accurate and timely EDI communication to customers and service providers
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Maintain strong relationships with customers and service providers Operations
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Responsible for the management of accurate and timely data entry into the operating system
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Internal
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3rd Party
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Track and Trace shipments as required via externally and internally sources
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Event Code Management
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Assist with booking amendments with carriers if requested by the customer
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Responsible for freight routing deviations and communication once the cargo is in transit
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Ensure accurate and timely POD’s are received and imaged into the document imaging system
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Understand department process flow, constantly looking for areas of improved efficiency
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Meet key performance indicators in support of department, branch, product and company goals
- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
- Understanding of ocean documentation process a plus
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Pro-active, strong organizational skills
- Good computer skills (Excel, Word)
- Hazardous Materials certification (preferred)
- Fluent in English
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus This position will be Monday-Friday 10:00-19:00.
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