FT Client Services Coordinator - IN PERSON ONLY
HCAOA (Home Care Association of America)
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At a glance
Job overview
HCAOA (Home Care Association of America) is hiring a FT Client Services Coordinator - IN PERSON ONLY. The Client Services Coordinator supports daily office operations by managing calls, coordinating caregiver schedules, conducting client intakes, maintaining records, and providing exceptional customer service. This role serves as a central communication point, ensuring smooth office operations and continuity of care for clients, families, caregivers, and referral sources.
Key focus areas include Answer and route incoming phone calls professionally and efficiently, Conduct new client intake calls and collect required information, and Schedule client assessments, caregiver shifts, and follow-up appointments.
Successful candidates bring High School Diploma, 2 Years Administrative Experience, and 2 Years Scheduling Experience. Important skills include Google Suite, Scheduling Software, Phone Skills, Communication, Interpersonal Skills, and Organizational Abilities. Preferred (not required): Problem Resolution.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Benefits:
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health benefits
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401(k)
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401(k) matching
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Opportunity for advancement
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Paid time off
The Client Services Coordinator is responsible for supporting the office's daily operations by managing incoming calls, coordinating caregiver schedules, conducting client intakes, maintaining accurate records, and providing exceptional customer service to clients, families, caregivers, and referral sources. This position serves as a central point of communication and helps ensure smooth office operations and continuity of care.
Key Responsibilities
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Answer and route incoming phone calls professionally and efficiently.
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Conduct new client intake calls and collect required information.
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Schedule client assessments, caregiver shifts, and follow-up appointments.
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Maintain and update client and caregiver schedules.
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Assist with staffing coverage and schedule changes.
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Communicate with clients, families, caregivers, and referral sources.
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Maintain accurate client records and documentation.
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Assist with onboarding paperwork and administrative tasks.
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Monitor office supplies and support general office organization.
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Provide excellent customer service and problem resolution. Qualifications
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High school diploma required; associate degree preferred.
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Minimum 2 years of administrative, scheduling, customer service, or healthcare office experience.
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Home care or healthcare experience is preferred.
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Strong phone, communication, and interpersonal skills.
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Excellent organizational and multitasking abilities.
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Proficiency in Google Suite and scheduling software.
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Ability to work independently in a fast-paced environment.
Learn more about how we show we value our team and why they love working at ComForCare. Why Join ComForCare:
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Treated with respect and dignity
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Ongoing training and development opportunities
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Flexible scheduling
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Great Place to work award winner for great work culture Make an Impact: After 20 years in business, we know the industry better than anyone. Make a meaningful difference by contributing to efficient operations and growth of the business ensuring a positive client and employee experience.
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