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At a glance
Job overview
CSEA is hiring a Membership Specialist. The Membership Specialist processes membership applications, maintains membership records, and communicates with members and other stakeholders regarding dues, insurance programs, and membership status. This role involves performing research, auditing accounts, and assisting with member billing and website inquiries.
Key focus areas include Process membership applications and generate payroll ordered deduction notices., Generate payroll notices for dues deductions changes and perform database maintenance., and Perform necessary research for member/non-member/financial core reporting..
Successful candidates bring High School Diploma or Equivalency and Pass HR Administered Tests. Important skills include Good Telephone Manner and Operate Standard Alphanumeric Keyboard.
Skills & qualifications
Skills
Qualifications
Full job description
Membership Specialist
STARTING AT $42,459, PURSUANT TO THE RULES OF THE COLLECTIVE BARGAINING AGREEMENT
MEMBERSHIP SPECIALISTUUE-NY GRADE 6/7/8
JOB SUMMARY:Under the supervision of the Manager of Membership Enrollment, the Membership Specialist duties include butare not limited to the enrollment and regular maintenance of membership.
ESSENTIAL FUNCTIONS:1. Processes membership applications and generates payroll ordered deduction notices.2. Generates payroll notices for dues deductions changes as well as performs maintenance to the data base toupdate information.3. Performs necessary research as a result of periodic member/non-member/financial core reporting.4. Communicates with members (active and retirees), payroll offices, local and unit officers and CSEA staffconcerning dues deductions or deductions for group insurance programs, membership status ormembership cards.5. Updates members’ records to reflect changes such as salary, dues rate, address and local/unit assignment.6. Issues replacement membership cards.7. Assists with member billing when necessary.8. Reviews payroll information and reconciles member accounts using appropriate CSEA data systems.9. Ensures timely processing of grievance representative/shop steward and training information.10. Audits member accounts and makes necessary corrections.11. Works with Insurance Division to process deductions for insurance products and annual rate changes.12. Collaborates with Lead Membership Specialist and Senior Secretarial Office Assistant/Membership toaddress membership status concerns.13. Processes updates from the CSEA website, responds to inquiries from the website and may assist memberswith website access.14. Responds to members’ inquiries via phone and/or mail to verify membership status, local or unitassignment and refers members to other departments when necessary.15. Processes daily mail and correspondence.16. Performs other related duties as assigned.MINIMUM QUALIFICATIONS:High School Diploma or Equivalency.Good telephone manner.ANDAbility to operate a standard alphanumeric keyboard.Must be able to pass tests administered by Human Resources Department.Advancement to the next grade level upon completion of two years of satisfactory performance as determined byDepartment Head.
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CSEA is an equal opportunity employer. Please read our EEO statement 518-257-1494 [email protected] ( [email protected])
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