Baggage Service Office Airport Agent
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Envoy Air (American Airlines) is hiring a Baggage Service Office Airport Agent. Envoy Air seeks a stable, secure, fast‑growing airline professional to join a team delivering outstanding service, offering employee flight privileges, training, development programs, and comprehensive health and life benefits. The role involves assisting passengers with baggage claims and handling luggage in a physical, outdoor environment.
Key focus areas include Assist passengers with claims for lost or damaged luggage, Provide announcements explaining baggage procedures and assist disabled passengers, and Remove unclaimed bags from carousel.
Important skills include Read English, Write English, Speak English Fluently, Understand English, Work Under Deadlines, and Work Outdoors.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Overview Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
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Amazing employee flight privileges within the American Airlines global network
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Training and development programs to take your career to the next level
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Comprehensive health and life benefits (subject to location)
Pay rate: $12.28/hr.
Responsibilities How will you make an impact?
Responsibilities
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Assists passengers with claims for lost/damaged luggage.
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May provide announcements to passengers explaining baggage procedures and offering assistance to disabled passengers at the baggage claim area.
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Remove unclaimed bags from carousel.
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Stack unclaimed items onto baggage carts and into storage racks/shelves in secured areas. May be required to handle same items multiple times. Baggage may weigh between 33.3 lbs. and 75 lbs.
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Track and reconcile all claims filed by customers.
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Push/pull baggage cart using two hands with forces between 51.4 lbs. and 75 lbs.
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Occasionally twist and turn upper and lower back when retrieving/placing luggage from carousel or luggage storage area, and when retrieving items from printers at desk.
Qualifications Who are we looking for?
Requirements
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Minimum age: 18
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High school diploma, GED, or international equivalent
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Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role.
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Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off
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Flexible to work additional hours with short notice when operationally necessary
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Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.
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Must be willing and able to work outside in variable weather conditions
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Must enjoy working under deadlines, working a physical job outdoors, and have an interest in the airline industry
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Must be able to read, write, fluently speak, and understand the English language
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Authorized to work in the United States without sponsorship
Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.
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