Lead Airport Agent - Baggage Service Office
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Job overview
Envoy Air (American Airlines) is hiring a Lead Airport Agent - Baggage Service Office. Envoy Air seeks a Lead Airport Agent for its Baggage Service Office, offering stable, secure employment with opportunities for career development, employee flight privileges, and comprehensive health and life benefits, while emphasizing a fast‑growing airline environment.
Key focus areas include Assist passengers with claims for lost or damaged luggage., Provide announcements explaining baggage procedures and assist disabled passengers., and Remove unclaimed bags from the carousel..
Important skills include Ability To Work Rotating Shifts, Flexibility For Additional Hours, Physical Stamina, Ability To Work In Variable Weather, Interest In Airline Industry, and Ability To Work Under Deadlines.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Overview Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
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Amazing employee flight privileges within the American Airlines global network
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Training and development programs to take your career to the next level
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Comprehensive health and life benefits (subject to location)
Responsibilities How will you make an impact?
Responsibilities
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Assists passengers with claims for lost/damaged luggage.
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May provide announcements to passengers explaining baggage procedures and offering assistance to disabled passengers at the baggage claim area.
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Remove unclaimed bags from carousel.
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Stack unclaimed items onto baggage carts and into storage racks/shelves in secured areas. May be required to handle same items multiple times. Baggage may weigh between 33.3 lbs. and 75 lbs.
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Track and reconcile all claims filed by customers.
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Push/pull baggage cart using two hands with forces between 51.4 lbs. and 75 lbs.
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Push/Pull baggage cart using two hands with forces between 51.4 lbs. and 58.5 lbs.
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Occasionally twist and turn upper and lower back when retrieving/placing luggage from carousel or luggage storage area, and when retrieving items from printers at desk.
Qualifications Who are we looking for?
Requirements
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Minimum age: 18
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High school diploma, GED, or international equivalent
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Possess a valid, unexpired and unsuspended state driver’s license; some license restrictions may prohibit a candidate from being considered for this role
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Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off
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Flexible to work additional hours with short notice when operationally necessary
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Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.
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Must be willing and able to work outside in variable weather conditions
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Must enjoy working under deadlines, working a physical job outdoors, and have an interest in the airline industry
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Must be able to read, write, fluently speak, and understand the English language
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Authorized to work in the United States without sponsorship
Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.
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