Patient Support Specialist I
Spectrum Health and Human Services
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Spectrum Health and Human Services is hiring a Patient Support Specialist I. The Patient Support Specialist I performs complex administrative tasks and provides administrative support to clinicians, providers, and managers. This role involves delivering exceptional customer service to individuals, maintaining an organized workspace, and potentially traveling between sites for coverage. Key responsibilities include client check-ins, processing intakes, scheduling, and managing patient records.
Key focus areas include Maintain a neat, organized workspace consistently, May require travel between sites to provide coverage, and Greet and check clients in upon arrival for their appointment.
Successful candidates bring High School Diploma Or Equivalent and Valid Driver’s License. Important skills include Microsoft Office, Internet Search Engines, Electronic Health Record System, Customer Service, Computer Skills, and Office Machines.
Skills & qualifications
Skills
Qualifications
Full job description
Rochester, NY, US
Salary Range: $17.00 To $19.00 Hourly
Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.
Full-Time: 31 E Main Street, Rochester
SUMMARY OF POSITION FUNCTION:
Performs complex administrative tasks and provides administrative support to clinicians, providers and/or managers while delivering exceptional customer service to the individuals we serve.
MAJOR DUTIES AND RESPONSIBILITIES:
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Knowledge and demonstration of agency core values in day-to-day activities
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Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment
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Maintain a neat, organized workspace consistently
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May require travel between sites to provide coverage for other support staff
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Greeting and checking clients in upon arrival for their appointment
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Processes intakes, scheduling, auditing, uploading documents into client health record, processing of patient letters and filing
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Answering and directing calls to the appropriate person
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Daily insurance verification of 3rd party payers, Medicaid and completion of financial reviews
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Collection, reconciliation and posting of all client payments
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Sends/receives incoming and outgoing mail and faxes
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Responding to high volume of email requests in timely manner
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Attend meetings onsite and offsite as assigned
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Other duties as assigned
SKILLS/COMPETENCIES:
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Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency’s Electronic Health Record system
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Excellent customer service skills with clients and colleagues
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Excellent computer skills and use of office machines
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Strong communication skills, both verbal and written
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Meticulous attention to detail; excellent time management and organizational skills
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Ability to multitask in a fast-paced work environment
EDUCATION REQUIREMENTS:
- High School Diploma or equivalent
EXPERIENCE:
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One year work experience in work related field preferable
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Flexible availability and willing to work nights and weekends.
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Must possess a valid driver’s license with an acceptable driving record and have reliable transportation.
COMPENSATION: $17.00/hr - $19.00/hr
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