Hybrid Service Coordinator
Lutheran Social Service of Minnesota
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At a glance
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Job overview
Lutheran Social Service of Minnesota is hiring a Hybrid Service Coordinator. The Service Coordinator provides professional support to individuals in Consumer Directed Community Support (CDCS) programs, offering information on policies, procedures, and employment functions. This role manages client participation and budgets, ensuring expenditures are approved and billable. The coordinator also processes new client intakes and renewals, assists in program policy development, and prepares presentations for public use.
Key focus areas include Provide professional support to individuals enrolled in CDCS programs., Provide information and support to families regarding program policies, procedures, allowable waiver expenses and employment related functions., and Process paper/electronic records to facilitate efficient program operations and meet internal deadlines for payroll and expenses..
Successful candidates bring Bachelor's Degree, 2+ Years Experience Working with Disabilities, and Waivered Service Program Coordination Experience. Important skills include Strong Computer Skills, Learn New Software, Strong Analytical Skills, Proficiency Working With Numbers, Well Organized, and Detail Oriented. Preferred (not required): Knowledge Of Consumer Directed Services and Knowledge Of Resources And Support Available To Clients.
Skills & qualifications
Skills
Qualifications
Full job description
Job Duties
Description
Pay:
$22/hour
Position Summary:
As a Service Coordinator you will provide professional support to individuals enrolled in the Consumer Directed Community Support (CDCS) programs, provide information and support to families regarding program policies, procedures, allowable waiver expenses and employment related functions (staff training, wage and hour compliance) and process paper/electronic records to facilitate efficient program operations and meet internal deadlines for payroll and expenses. You will manage client participation and budgets to ensure all payroll and expense expenditures made by Partners in Community Supports (PICS) to clients are approved by the county and are billable to the State of MN and health plans, interact with county case managers, flexible case managers and other provider agencies as needed to ensure smooth service delivery and function as a first point of contact for county staff, clients and employees in the areas of human resources, service agreements, support plan and individual client budgets. You will process new client intakes and current client renewals, meeting with the families at their home or another designated location, and provide high quality customer service at all times, including the prompt return of phone calls, emails, and requests. In this role you will also assist in the development of program policies and procedures, help to write articles for the quarterly program newsletters and prepare presentations to be used for public use in promoting the program.
Job Requirements:
Four-year college degree; social services coursework is desired.
A minimum of two years of training and experience working with people with disabilities and their families and experience in a waivered service program coordination/management.
Knowledge of consumer directed services and the resources and support available to clients is desired.
A valid driver's license, acceptable driving record and a Motor Vehicle Check. Must be able to travel locally to meet with families.
Strong computer skills and the ability to learn new software.
Strong analytical skills and proficiency working with numbers.
Ability to be well organized, detail oriented and perform a variety of on-going tasks in a fast-paced office environment.
Able to write policies/articles/presentations for public use.
Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the community.
Able to read, analyze, and interpret Department of Human Services' policies and regulations as well as applicable state and federal laws related to service delivery under Consumer Directed Community Supports (CDCS).
Lutheran Social Service MN is a dynamic social service organization serving children, youth and families, people with disabilities, older adults and military veterans. Trustworthiness is a value and strength shared by our employees and recognized by the communities we serve. We offer an ALIVE Workplace (Supportive, Positive and Fun) and careers that challenge, energize and rewards employees. Consider joining us!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Lutheran Social Service of MN is an Equal Opportunity and Affirmative Action Employer of all people regardless of gender, race, culture, religion, ethnicity, protected veteran status and/or disability. We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety, and respect.
Minimum Education Required
Bachelor Degree
Minimum Experience Required
2 - 20 years
Shift
First (Day)
Number of Openings
1
Public Transportation Accessible
Yes
Veterans Encouraged to Apply
No
Physical Required
Yes
Drug Test Required
Yes
Compensation
$22.00 - $22.00 / Hourly
Postal Code
55108
Job Type
Full Time
Place of Work
On-site
Requisition ID
HYBRI009561
Job Benefits
Not specified
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