Program Manager, Contingent Workforce

We are seeking an experienced and analytical Contingent Workforce Program (CWP) Manager to oversee our high-volume, end-to-end CW operations. In this role, you will lead a dedicated team of Program Specialists, manage supplier performance, and drive operational excellence across our fast-paced program ecosystem.

You will be instrumental in optimizing our high-volume talent acquisition funnel, analyzing metrics from requisition intake to worker offboarding, and translating program data into actionable insights for leadership. If you thrive on data-driven strategy, team leadership, and building strong supplier partnerships in a dynamic environment, this role is for you.

In this role, you will:

• Lead, mentor, and develop a high-performing team of Contingent Workforce Specialists.

• Oversee day-to-day operations to ensure requisitions are distributed, managed, and filled in alignment with SLAs.

• Drive continuous process improvement across program operations to streamline workflows, eliminate bottlenecks, and increase efficiency.

• Serve as the primary escalation point for complex operational challenges, client queries, and supplier issues.

• Conduct end-to-end requisition funnel analysis, tracking key performance indicators (KPIs) such as submission-to-hire ratios, interview-to-hire ratios, time-to-fill, and fill rates.

• Perform in-depth attrition analysis to identify root causes of early worker roll-offs and surface labor trends to improve retention.

• Leverage analytical insights to identify process improvement opportunities within the talent acquisition lifecycle.

• Transform raw workforce data into meaningful market intelligence and executive-ready reporting.

• Manage relationships with partner staffing agencies and vendors to drive delivery quality and fill capability.

• Train and onboard new suppliers and conduct monthly supplier meetings.

• Develop, monitor, and maintain Supplier Scorecards to evaluate vendor effectiveness and hold suppliers accountable to SLAs.

• Organize and facilitate periodic supplier performance reviews and tiering strategies.

• Act as a trusted advisor to hiring managers and internal stakeholders regarding labor market dynamics, pay rates, and contingent workforce strategy.

• Monitor program compliance, legal guidelines, and vendor contract adherence

Qualifications:

• 6+ years of experience in Contingent Workforce Management, Managed Service Provider (MSP) operations, with at least 2+ years managing direct reports.

• Hands-on experience with Vendor Management Systems (e.g., Fieldglass or Beeline).

• Strong analytical acumen with proven experience deriving insights from metrics (funnel performance, attrition trends, rate benchmarks).

• Demonstrated success managing staffing supplier networks, SLA tracking, and scorecard creation.

• Exceptional verbal, written, and presentation skills suited for executive stakeholders and QBR deliveries.

Bonus Qualifications:

• Certified Contingent Workforce Professional.

• Background in market rate benchmarking and contingent labor compliance (co-employment, tenure management).