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Customer Experience Banker- Dundee, MI

Huntington National Bank

Dundee, MIJobNo compensation foundTracked 3w agoSeen in employer's feed 4 days ago
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At a glance

Compensation
No compensation found
Location
Dundee, MI
Work Authorization
US work authorization required

Job overview

Huntington National Bank is hiring a Customer Experience Banker- Dundee, MI. The Customer Experience Banker serves in a concierge role at the Dundee, MI branch, servicing walk‑in customers, retaining and growing consumer and business relationships by identifying financial goals, recommending deposit and other banking products, processing transactions accurately, balancing daily, and delivering exemplary customer service.

Key focus areas include Provide excellent customer service and effectively resolve customer issues., Educate customers on consumer deposit products and demonstrate proficiency in understanding them., and Proactively identify opportunities to grow customer relationships via disciplined sales process, follow‑up, outbound calls, and referrals..

Important skills include Customer Service, Resolving Customer Issues, Understanding Consumer Deposit Products, Educating Customers On Consumer Deposit Products, Identifying Opportunities To Grow Customer Relationships, and Disciplined Sales Process. Preferred (not required): Cash Handling and Mobile Services.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceResolving Customer IssuesUnderstanding Consumer Deposit ProductsEducating Customers on Consumer Deposit ProductsIdentifying Opportunities to Grow Customer RelationshipsDisciplined Sales ProcessNew Customer Follow-Up ProgramOutbound CallingSourcing Referrals From Customers and PartnersReferring Customers to Other Areas of the BankAdhering to Operational Policies and ProceduresSales AcumenRelationship ManagementBankingCommunicationPresentationCash HandlingMobile Services

Qualifications

1 Year Customer Service in Banking, Financial Services or Goal Driven Retail Sales or Military Service in an Administration, Contracting, Civil Affairs, or Similar RoleHigh School Diploma or Bachelor's DegreeAuthorized to Work in the United States on a Full-Time Basis

Full job description

Description

Dundee, MI Branch - Summary: Serves in a concierge role by servicing walk-in customers. Responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.

Duties & Responsibilities:

  • Providing excellent customer service and effectively resolving customer issues.

  • Being proficient in understanding and educating customers on consumer deposit products.

  • Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.

  • Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.

  • Adhering to all operational, security, risk and regulatory policies and procedures.

  • Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.

Required Qualifications:

  • 1 year customer service in banking, financial services or goal driven retail sales. Can include military service in an administration, contracting, civil affairs, or similar role

  • High School Diploma

OR

  • Bachelor’s Degree

Preferred Qualifications:

  • Bachelor's Degree

  • Cash handling skills preferred but not required

  • Comfort with technology such as mobile services and online banking services is a plus

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

No

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

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Customer Experience Banker- Dundee, MI | Olive Jobs