Customer Service Representative
Most applications go out cold — see where you stand first. No sign-up to start.
Don't just apply. Show up ready.
Olive works from this exact posting — no sign-up to start.
At a glance
Job overview
Sila Services is hiring a Customer Service Representative. At A to Z, the Customer Service Representative will join a tight‑knit family, using home‑services experience and ServiceTitan expertise to answer inbound HVAC, plumbing and electrical calls, schedule appointments, and provide exceptional support. The role involves clear communication, accurate record‑keeping, prioritizing emergencies, promoting maintenance memberships, and contributing to a superior customer experience from the first call through job completion.
Key focus areas include Answer inbound customer calls for residential HVAC, plumbing, and electrical services, Schedule service appointments using ServiceTitan, and Provide exceptional customer service while resolving customer questions and concerns.
Important skills include ServiceTitan, Customer Service, Communication, Problem Solving, Multitasking, and Organization.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
A to Z - Customer Service
We're currently seeking skilled Customer Service Representatives to join our tight-knit family. at A to Z. As a CSR on our team, you'll have the opportunity to showcase your expertise, tackle exciting projects, and make a real difference in the lives of our customers. From servicing systems to diagnosing and fixing issues and everything in between, you'll be at the forefront of delivering top-notch HVAC services that our customers can rely on.
If you have home services experience and know your way around ServiceTitan, we'd love to meet you!
What You'll Do
-
Answer inbound customer calls for residential HVAC, plumbing, and electrical services
-
Schedule service appointments using ServiceTitan
-
Provide exceptional customer service while resolving customer questions and concerns
-
Communicate clearly and professionally with customers, technicians, and office staff
-
Maintain accurate customer records and detailed job notes
-
Prioritize emergency calls and schedule technicians efficiently
-
Promote maintenance memberships and additional services when appropriate
-
Support the team by helping create an outstanding customer experience from the first call to the completed job
What We're Looking For
-
Previous experience as a Customer Service Representative in a residential HVAC, plumbing, electrical, or home services company
-
Working knowledge of residential HVAC, plumbing, and electrical terminology
-
Experience using ServiceTitan for scheduling, call booking, and customer management
-
Excellent verbal and written communication skills
-
Strong customer service and problem-solving abilities
-
Ability to multitask and stay organized in a fast-paced environment
-
Ability to remain calm, professional, and empathetic while handling customer concerns
-
Positive attitude and team-first mentality
-
Strong sense of accountability and ownership
-
Dependable attendance and punctuality
-
Sales-minded approach with the ability to identify opportunities for memberships, maintenance agreements, and additional services
What You'll Get
-
$15-$17 per hour based on experience
-
Full-time, year-round position
-
Medical, dental, and vision benefits
-
Paid Time Off and paid holidays
-
401(k) with company match
-
Ongoing training and career growth opportunities
-
Supportive team environment with opportunities to advance
$15 - $17 an hour
You've read the whole posting — now see how you match it.