Service Center Technician
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Evertec Group, LLC is hiring a Service Center Technician. The Service Center Technician answers, evaluates, and prioritizes incoming telephone and web requests, attempting to resolve them or route them to the appropriate support groups based on established service levels and timeframes, using service management tools and error databases as the first level of support.
Key focus areas include Answer incoming telephone and web requests and evaluate them, Prioritize and make initial assessment of requests, and Resolve requests or route them to appropriate support groups.
Preferred (not required): Service Management Tools, Analytical Skills, Communication, and Computer Skills.
Skills & qualifications
Skills
Qualifications
Full job description
Short Description The Service Center Technician answer, evaluate, prioritize and make the initial assessment of incoming telephone and web requests, attempting to resolve them or route them to the appropriate support groups, based on established service levels or specific timeframes. Use service management tools and known error databases to consult the situation and try to resolve them as the first level of support .
Physical Requirements Education Associate in Computer Programming/Science, Administration, Technology, Education EXPERIENCE Minimum of one (1) years' experience in related field CERTIFICATES AND LICENSES Competencies Analytical Skills Communication Computer Skills Keyboard Profficiency Time Management Documentation
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