Manhattan WMS Analyst

Overview The Container Store is seeking a skilled Manhattan WMS Logistics Systems Analyst to join our Logistics Systems team supporting enterprise-scale fulfillment operations across our distribution centers. This role is at the heart of our warehouse technology ecosystem, providing hands-on production support, continuous improvement delivery, and cross-functional partnership across Manhattan Associates WMOS, Lucas Voice Picking, Dematic WCS, and integrated parcel carrier systems.

 

About the Role

You'll be a key member of our Logistics Systems team, serving as a technical expert across our WMS environment — diagnosing and resolving production issues, writing SQL to investigate system behavior, configuring and testing new capabilities, and partnering with software vendors to deliver solutions. You'll work closely with operations, technology, and leadership teams to communicate issue status and drive resolution, while also supporting project work ranging from carrier integrations to layout changes to process improvements.

 

This is a hands-on role that blends deep technical skill with strong communication and business partnership. You'll support a two-shift, seven-day-a-week distribution operation and participate in an on-call rotation, so a bias toward urgency and clear, timely communication is essential.

 

What We Stand For   

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business. 

Responsibilities

• Provide production support for Manhattan Associates WMOS, Lucas Voice Picking, Dematic WCS, and integration with other logistics systems

• On-call support for a two shift / seven day per week Distribution Center Operations as needed and/or on-call rotation

• Write SQL queries to research WMS, voice picking and WCS production issues

• Partner with other logistics systems teams to resolve production issues and enable new capabilities in OMS, Manhattan Associates SCI, LM, SOFM

• Identify when software vendors are needed to address production issues and enable new capabilities; partner with them to successfully deliver solutions

• Manage and test integration with parcel carriers

• Timely and effective communication to operations team, technology team, and leadership team of production issue severity, resolution and root cause

• Elicit requirements, analyze, design, write requirements, define test cases, configure, and test capabilities in Manhattan Associates WMOS, Lucas Voice Picking, Dematic WCS, and other logistics systems to support continuous improvement initiatives, process/layout changes, and business requirements within the Distribution Center

• Partner with operations and technology teams to ensure effective change management

• Management, application installation, and troubleshooting of voice pick mobile devices

We believe in taking care of our team.  That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you  contain your health ,  grow your career , and  find balance in your life .

 

Here's a peek at what you can expect:

• Rewarding pay  to recognize the value you bring to the team. 

• Competitive health, dental, and vision plans  to keep you and your loved ones well.

• 401(k) retirement savings plan  with optional investment guidance and assistance offered through Fidelity.

• Unique "1equals3" website  for easy access to your benefits information and company updates.

• We've got your back!  Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.

 

For our full-time associates, we offer even more:

• Peace-of-mind benefits:  Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).

• Family-focused support:  Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.

• Work-life balance boosters:  Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.

• Discounts galore:  Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).

• Recognition you deserve : We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.

• Thriving with diversity:  Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.

 

But that's not all!  We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Industrial Engineering, Supply Chain Management, Management Information Systems, or related field, or 3+ years of relevant experience in WMS/warehouse systems support

• Experience configuring, testing, supporting and troubleshooting Manhattan Associates Warehouse Management System, required

• 3+ years of experience with SQL, knowledge of Manhattan Associates WMS schema, required      

• Ability to participate in on-call rotation to support two shift / seven day per week logistics operation, required

• Experience configuring, testing, supporting and troubleshooting Lucas Voice Picking, preferred

• Experience supporting and troubleshooting Dematic WCS or other WCS, preferred

• Experience configuring, testing, supporting and troubleshooting parcel shipping within Manhattan Associates WMS with carriers - FedEx, UPS, preferred

• Experience with WMS integration with Lucas Voice Picking, Dematic WCS, WES, preferred

• Experience with Manhattan Associates SOFM or other OMS, preferred

• Experience supporting and troubleshooting Manhattan Associates SCI / IBM Cognos Analytics, preferred

• Experience with SOTI mobile device management and troubleshooting, preferred

• Experience with Manhattan Associates MIF and its integration with OMS and other logistics systems, preferred

• Experience with Oracle PL/SQL writing or supporting stored procedures, scheduled jobs, triggers, views, and / or functions, nice to have

• Experience with WMS integration with Manhattan Associates LM, nice-to-have

• Ability to troubleshoot and identify underlying causes of business issues and recommend appropriate corrective action or problem resolution

• Strong communication, problem solving, presentation and analytical skills are crucial

• Strong understanding of how complex application systems integrate and interrelate

• Ability to collaborate with operations team and product owners in designing and developing processes or functionality

• Ability to work with a cross-functional team to define test cases, metrics and resolution guidelines

• Based in Dallas/Ft. Worth area   

The Container Store promotes a smoke-free, drug-free environment. 

We are proud to be an Equal Opportunity Employer and comply with the

Americans with Disabilities Act

 

Stores Physical Requirements

 

State Specific Notices