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Quant BIS Sr. CSM/Team Lead

Schlesinger Group

Iselin, NJJobNo compensation foundTracked 1mo agoSeen in employer's feed 2 days ago
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At a glance

Compensation
No compensation found
Location
Iselin, NJ
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

Bachelor's degree

Job overview

Schlesinger Group is hiring a Quant BIS Sr. CSM/Team Lead. The Quant BIS Sr. CSM/Team Lead will lead the delivery of passive metering and insights communities, building strong client relationships and ensuring programs meet business goals and deliver an exceptional member experience. This role involves managing team members and acting as a Subject Matter Expert on Passive metering.

Key focus areas include Manage community setup, recruitment, engagement, renewal, and overall health, Collaborate with sales to understand client needs and provide proactive, tailored recommendations, and Design creative solutions using available tools and processes to exceed client expectations.

Successful candidates bring Bachelor’s Degree Or Equivalent, 3-4 Years Client-Facing Experience In Market Research Environment, and Management Experience. Important skills include Passive Metering, Advanced MS Office Skills, Excel, Microsoft Word, PowerPoint, and Decipher. Preferred (not required): Technical Mindset, Creativity, Adaptability, and Superior Communication Skills.

Skills & qualifications

RequiredNice to have

Skills

Passive MeteringAdvanced MS Office SkillsExcelMicrosoft WordPowerPointTechnical MindsetCreativityAdaptabilitySuperior Communication SkillsQuality FocusAttention to DetailHigh Work EthicTeam Player AttitudeClient FocusEffective Communication SkillsCollaborationMulti-TaskingDecision MakingProblem SolvingFluent in EnglishDecipherPower BIAmazon S3AthenaMailchimpOpenTextingDIY Survey ToolsAlidaFuel CycleResearch DesignReportingData AnalysisInternational Data CollectionMulti-Mode Methodology

Qualifications

Bachelor's Degree or Equivalent3-4 Years Client-Facing Experience in Market ResearchManagement Experience

Full job description

Lead the delivery of passive metering and insights communities while building strong, consultative relationships with clients. Ensure each program meets business goals and delivers an exceptional member experience. Manages team members and acts as SME on Passive metering.

KEY JOB RESPONSIBILITIES:

  • Manage community setup, recruitment, engagement, renewal, and overall health.

  • Collaborate with sales to understand client needs and provide proactive, tailored recommendations.

  • Design creative solutions using available tools and processes to exceed client expectations.

  • Serve as the primary contact for clients, internal teams, and external vendors, fostering and maintaining successful relationships with all parties.

  • Manage vendors and partners to ensure projects stay on schedule and within budget.

  • Ensure timely completion of all deliverables, including meeting deadlines for invoicing

  • Continuously monitor program elements, anticipate/identify potential problems, and manage to resolution.

  • Work within Sago systems effectively throughout life cycle of project

  • Work collaboratively with clients to provide timely updates on community status.

  • Collaboration and supporting internal and external teams including programming, data processing, insights and reporting (quant and qual).

  • Validation and preparing of deliverables (datasets, reports, engagement activities/calendars, communications to community members)

  • Meet client’s timeline expectations and highest quality of deliverables in the most efficient way maintaining margin for projects

  • Work in accordance with the SOP's of company.

  • Other duties as assigned.

CORE COMPETENCIES:

  • Technical mindset; comfortable reading data, translating requirements for respondents / stakeholders

  • Creative thinking; using the tools available at our disposal to devise creative solutions

  • Quickly adopts to changes and new processes

  • Superior communication skills

  • Focus on quality and attention to detail

  • High work ethic and team player attitude

  • Client Focus

  • Effective communication skills – written and oral

  • Collaboration and Teamwork

  • Ability to multi-task and flexibility

  • Decision Making and Problem Solving

  • Fluent in English (written and oral)

Requirements

Education:

  • Bachelor’s Degree or equivalent

Experience:

  • Must have 3-4 years of client-facing experience in a market research environment as well as management experience.

  • Experience with research design, reporting, data analysis, international data collection, multi- mode methodology, is a plus.

Computer Skills:

  • Experience with Decipher, PowerBI, S3, Athena, MailChimp, OpenTexting

  • Advanced MS Office skills (Excel, Word, PowerPoint) required

  • Experience in DIY survey tools (e.g. Alida or Fuel Cycle) is a plus

Open to internal applicants from all regions.

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