Onsite AV Support Technician II
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At a glance
Requirements
Credentials this posting asks for.
Job overview
AVI-SPL LLC is hiring an Onsite AV Support Technician II. The Onsite Maintenance Technician partners with customers, management, the Global Helpdesk, and SIG teams to deliver on‑premises AV/UCC support, aiming to provide a world‑class customer service experience for AVI‑SPL clients.
Key focus areas include Provide direct assistance to end users in operating AV/UCC systems., Set up and support client events., and Perform preventive maintenance checks and services on AV/UCC systems..
Important skills include Communication, Hand Tools, Power Tools, Soldering, Crimping, and Independent Thinking.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Duties
The Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.
WHO WE ARE
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
WHAT YOU'LL DO
The Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.
Day-To-Day Responsibilities:
Provide direct assistance to end users in the operation of the AV/UCC systems.
Provide set-up and operational support for client events.
Perform preventive maintenance checks & services on AV/UCC systems.
Perform maintenance task to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components limited to: testing/repairing cables, testing/repairing various hardware components
Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, installing connectors, video/audio recording support
Perform administrative tasks such as assisting with service tickets
Performs remote troubleshooting for local and regional offices.
Coordinate RMA processing and parts procurement as needed.
Effectively escalate process concerns that affect timely problem resolution through strong communications.
Maintain accurate inventory on all AV/UCC systems including spare parts.
Ensure compliance with all Customer safety and procedural guidelines.
Provides reports and adheres to service levels as agreed upon.
Oversee day-to-day AV/UCC operations.
Responsible for job site documentation as needed
Provide client training as needed
Work with internal/external teams in a professional manner that reflects the values of AVI-SPL
Travel to various job sites as required
Items to Consider:
AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
This position will generally work on customer sites and may deal with a construction site type of work environment.
WHAT WE'RE LOOKING FOR
Must-Haves:
Ability to effectively communicate with employees, customers and colleagues
Ability to use hand and power tools in a safe and efficient manner including soldering & crimping connectors
Ability to work and think independently and ensuring meeting deadlines
Intermediate computer knowledge
Knowledge of basic signal flow for audio, video and control
Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards
Minimum of a High School Diploma or equivalent
Minimum of 1 - 3 years of audiovisual integration experience preferred
Nice-To-Haves:
Formal education in Electronics or related field preferred
Preferred external training:
AMX Intro to Networking for AV Professionals
Crestron Professional Installation
Exton AV Associate Certification
AVIXA Quick Start to the Audio-Visual Industry
AVIXA CTS General Certification
WHY YOU'LL LIKE WORKING HERE
Medical benefits, including vision and dental
Paid holidays, sick days, and personal days
Enjoyable and dynamic company culture
Training and professional development opportunities
MORE ABOUT US
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.
Pay Type
Min Base
Max Base
Hourly
$28.85/hr
$37.50/hr
Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjQ0Mzc1LjEzNzk4QGF2aXNwbGNvbXAuYXBsaXRyYWsuY29t
Minimum Education Required
Not Specified
Minimum Experience Required
Not Specified
Shift
First (Day)
Number of Openings
1
Compensation
$28.85 - $37.50 / Hourly
Postal Code
55391
Job Type
Full Time
Place of Work
On-site
Requisition ID
53163
Job Benefits
See job description
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