Patient Services Specialist II
Most applications go out cold — see where you stand first. No sign-up to start.
Don't just apply. Show up ready.
Olive works from this exact posting — no sign-up to start.
At a glance
Job overview
CaroMont Health is hiring a Patient Services Specialist II. The Patient Services Specialist II provides front office support by greeting patients, delivering excellent in‑person and phone customer service, collecting co‑payments, scheduling appointments, updating demographics, obtaining referrals and pre‑certifications, and handling other clerical duties while modeling CaroMont Health’s mission and values.
Key focus areas include Greet and welcome patients, Provide customer service in person and over the phone, and Collect co‑payments.
Important skills include Customer Service, Communication, Interpersonal Skills, Reading, Writing, and Following Instructions.
Skills & qualifications
Skills
Qualifications
Full job description
Job Summary: Provides front office support duties including, but not limited to: greeting and welcoming patients, providing excellent customer service both in-person and over the phone, collecting co-payments, scheduling appointments, updating missing patient demographics, obtaining referrals and pre-certifications, and other clerical duties as assigned. Communicates and models mission and values of CaroMont Health .
Qualifications: High school diploma or equivalent required with at least 3 years medical office experience. Computer experience required. Must demonstrate abilities and skills to provide excellent customer service. Must possess excellent communication skills as well as knowledge of medical practice operations. Requires interpersonal skills necessary to function as liaison between providers, office staff, patients and patient’s family members. Requires the ability to read, write, follow oral and written instructions, perform mathematical calculations and communicate effectively with patients, co-workers, and service representatives from the area hospitals and insurance providers. Must be able to handle a fast-paced environment in a confident professional manner. Must be a self-motivator, possessing a high level of judgment skills an initiative, along with ability to prioritize and coordinate several tasks simultaneously, while retaining a confident, knowledgeable and helpful demeanor. Must have the ability to listen compassionately demonstrating effective problem-solving and critical-thinking techniques to areas of concern to patients and employees without appearing judgmental is essential. Requires understanding of and the ability to maintain strict patient confidentiality
EOE AA M/F/Vet/Disability
You've read the whole posting — now see how you match it.