
Concierge
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Lithia & Driveway is hiring a Concierge. The Concierge supports sales representatives by focusing on the customer product experience. This role involves demonstrating key technologies, explaining benefits to customers, troubleshooting technical concerns, and assisting with test-drives to showcase vehicle features. The Concierge will also use demonstration software and video product presenters to highlight vehicle configurations.
Key focus areas include Support sales representatives with customer product experience, Demonstrate key technologies and explain benefits to customers, and Troubleshoot customer needs or concerns with tech support.
Successful candidates bring High School Graduate Or Equivalent, Must Be 18+, and Valid Driver's License. Important skills include Communication and Customer Service.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Dealership:L0830 Mercedes-Benz of Jackson
Mercedes Benz of Jackson
Dealerships nationwide representing over 48 manufacturers in 24 states! Being one of the largest dealership groups in America, there are many opportunities for you to pursue your short and long-term career goals.
If you are a product specialist or customer service professional who loves cars and making people happy, automotive retail might be perfect for you! Get your career in gear today!
Concierge Responsibilities:
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Support sales representatives before, during and after the sale with focus on the customer product experience
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Demonstrate key technologies and explain benefits to customers
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Troubleshoot any customer needs or concerns with tech support
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Assist in test-drives to explain technologies and features of vehicle to customer
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Use technologies with demonstration software, including video product presenter to showcase vehicle configuration
Qualifications:
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Experience working in product specialist role preferred
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Previous experience working in an automotive retail setting
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Excellent communication skills both written and oral
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Outstanding customer service skills
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Acceptable driving record and a valid driver's license in your state of residence
We offer best in class industry benefits:
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Competitive pay
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Medical, Dental and Vision Plans
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Paid Holidays & PTO
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Short and Long-Term Disability
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Paid Life Insurance
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401(k) Retirement Plan
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Employee Stock Purchase Plan
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Lithia Learning Center
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Vehicle Purchase Discounts
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Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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