Student Services Generalist

Union County College is a public comprehensive community college providing quality, affordable, accessible educational programs that serve the greater Union County region. It is the oldest of New Jerseys 19 Associate Degree Colleges, serving both career-minded and transfer-oriented students since 1933. The College enrolls almost 30,000 credit, non-credit and continuing education students and is accredited by the Middle States Commission on Higher Education. Many programs lead to the Associate in Arts, Science and Applied Science degrees.

Campus: Elizabeth

General Description:

Responsible for recruiting, advising and guiding participants to sustain successful participation in the UCNJ /Center for Economic & Workforce Development Programs. The Generalist will be responsible but not limited to facilitate applications, recruiting, assessment, advising, registration, and placement through personal contact and follow through with the prospective student as she/he proceeds through the intake process.

Characteristics, Duties and Responsibilities:

• Recruits, guides, and advises participants in the Center for Economic & Workforce Development department at UCNJ Union College of Union County, NJ, regarding educational and training opportunities.

• Manages the ESL Level 1 and Level 2 cumulative roster, including outreach and initial contact with prospective and newly enrolled students.

• Enroll students into Level 1 and Level 2 courses based on placement and assessment results, guiding them through the registration process

• Sends welcome emails to newly enrolled students and provides them with orientation information.

• Prepares and distributes student rosters to instructors, including contact information, course details, and class schedules.

• Processes registrations through proof of payment ensuring accurate completion of all required forms and providing necessary information to new students. Prepares and manages payment agreements for students opting for the payment plan.

• Guides students in developing individual educational and career plans aligned with their academic levels and career aspirations.

• Provides ongoing guidance and support to both prospective students and those currently enrolled in CEWD educational and training programs.

Develops individual educational and career plans for students based on student interest, academic levels and career assessment.

• Participates in the pre-intake and post-intake processes. Submits daily intake reports to MIS , ensuring that data is accurate and updated.

• Facilitates Canvas enrollment for students, creating accounts, and providing guidance for using the platform.

• Monitors weekly attendance and participation of students.

• Monitors student academic progress and recommendations database to provide regular updates to Associate Director and IIE , as required.

• Prepare termination forms for ESL Level 1 and Level 2 students upon course completion, ensuring accurate and timely documentation.

• Conduct exit interviews for Level 2 students, providing guidance for transitioning to the IIE .

• Initiates and conducts post-surveying for student outcomes. Serve as a liaison between CEWD , UCNJ One Stop and Student Accounts, and IIE .

• Maintain communication with CEWD Director and Associate Director regarding class enrollment and full classes requiring additional classes to be offered.

• Prepares and maintains necessary records and files on recruitment, assessment, enrollment, advising, and job placement.

• Initiates and conducts post-surveying for student outcomes.

• Performs liaison duties with other college departments, agencies and programs.

• Responds to all program related requests.

• Initiates and supports recruitment efforts for all programs.

• Reads, interprets, and communicates College and CEWD policies and procedures.

• Recommends improvements in department procedures. Collaborates with other staff/administrators/instructors to identify needed improvements in procedures and communication.

Specific Grant Duties, and Responsibilities

• Maintains accurate records by entering student data into the Assessment log.

• Prepares and oversees the computer lab for pre-tests and proctors’ exams, including CLAS -E and CASAS assessments.

• Manages the intake process, creating and maintaining student folders and ensuring all required documentation is submitted to MIS .

• Prepare termination forms for students upon course completion, ensuring accurate and timely documentation.

• Prepares necessary documentation, including excuses for students with required justifications.

• Regularly attends and participates in training sessions for CASAS , Aztec, and Burlington English to effectively utilize tools in student support.

• Organizes and manages the student recruitment and intake process, including folder creation, registration, and pre-test scheduling.

• Advises students on the proper use of educational platforms like Canvas, offering troubleshooting support when needed.

• Compiles and submits reports on student enrollment, attendance, and program progress to MIS and relevant directors, maintaining a schedule of daily, weekly, or term-end submissions.

• Responds to inquiries about class schedules, , and student resources via email, phone, and in-person meetings.

• Ensures absent students are followed up, preparing and submitting necessary documents like excuse forms.

• Monitors and reports on students’ academic progress, updating instructors and directors as needed

Education Requirements:

Bachelor’s degree required.

Experience:

Experience working in Workforce Development programs.

Competencies and Skills Required:

Experience working in Workforce Development programs.

Physical Demands and Work Environment:

• This position’s duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.

• Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.

• No or very limited exposure to physical risk.

• Some travel required

Union County College does not discriminate on the basis of race, color, national origin, sex, marital status, religion, age, disability, handicap or other legally protected status in its provision of employment, education, and activities, or other services. Union County College is an EEO/AAP Employer/Protected Veteran/Disabled Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons. Union County College offers a competitive compensation package and salaries that are commensurate with experience and qualifications. The following benefits are also provided: Medical benefits and pension plan offered through the State of NJ; Dental and vision benefits; Vacation days based on accrual system; Ten paid holidays and three floating holidays that are determined by the College; Tuition remission for employee, spouse, and eligible children for credit and non-credit courses; and Tuition reimbursement for approved degree programs at an accredited college or university.