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Customer Retention & Engagement Associate

DrinkPrime

Bengaluru, Karnataka, IndiaFull-timeNo compensation foundPosted 3mo agoVerified open 5 days ago
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At a glance

Compensation
No compensation found
Location
Bengaluru, Karnataka, India
Schedule
Full-time
Work Authorization
US work authorization required

Requirements

Credentials this posting asks for.

Bachelor's degree

Job overview

DrinkPrime is hiring a Customer Retention & Engagement Associate. The Customer Retention Specialist supports organisational growth by improving customer retention and loyalty, working in a fun, fast‑paced environment that involves handling calls, emails, and chat communications with customers.

Key focus areas include Connect with customers who raise requests to unsubscribe, Understand the customer’s journey and gather information about issues faced during the tenure, and Retain customers by resolving their issues and providing suitable offers.

Important skills include Customer Retention, Customer Loyalty, Call Communication, Email Communication, Chat Communication, and Issue Resolution.

Skills & qualifications

RequiredNice to have

Skills

Customer RetentionCustomer LoyaltyCall CommunicationEmail CommunicationChat CommunicationIssue ResolutionRetention Strategies DevelopmentKnowledge of Company PromotionsKnowledge of Company Processes

Full job description

Our Customer Retention Specialist plays a crucial part in the mission towards the growth of the organisation by improving customer retention & loyalty. In a fun and fast-paced environment, this position requires Call, Email, and chat communication with customers.

What will you be doing...

  • Connect with the customers who raise requests to unsubscribe
  • Understand the customer’s journey & gather information about issues faced during the tenure
  • Retain customers by resolving their issues & providing suitable offers
  • Arrange return pick-up & refunds for customers that could not be retained and close loop
  • Develop new retention strategies based on customer’s feedback & journey
  • Maintain up-to-date knowledge of the company’s current promotions & processes necessary to meet or exceed Retention goals

You've read the whole posting — now see how you match it.

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