Olive Jobs
IntelAssist logo

Customer Service Representative (Healthcare)

IntelAssist

Tupelo, MSFull-timePHP 30,000–40,000/moPosted 1mo agoSeen in employer's feed 4 days ago
Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Don't just apply. Show up ready.

Olive works from this exact posting — no sign-up to start.

Evaluate your fitSee where you stand — strengths, gaps, and what to fix first.Get started →Tailor your résuméRewritten against this posting, with a diff of every change.Get started →Practice the interviewA voice mock interview built from this job description.Get started →

At a glance

Compensation
PHP 30,000–40,000/mo
Location
Tupelo, MS
Schedule
Full-time
Work Authorization
Not specified

Job overview

IntelAssist is hiring a Customer Service Representative (Healthcare). The Customer Service Representative (CSR) is responsible for answering incoming calls and accurately routing them according to established procedures. This role involves providing excellent customer service, identifying customer needs, documenting call details, and assisting with basic information while escalating complex concerns. The CSR will also follow up on inquiries, adhere to company policies, maintain confidentiality, and collaborate with team members to improve customer experience.

Key focus areas include Provide excellent customer service by answering and directing all incoming calls promptly, courteously, and professionally., Accurately identify customer needs and ensure inquiries are routed to the appropriate department or individual., and Document call details and maintain accurate records in the system for reference and reporting purposes..

Successful candidates bring High School Diploma and 1+ Years BPO Healthcare Experience. Important skills include Customer Service, Identify Customer Needs, Document Call Details, Maintain Accurate Records, Provide Basic Information, and Answer General Questions.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceIdentify Customer NeedsDocument Call DetailsMaintain Accurate RecordsProvide Basic InformationAnswer General QuestionsEscalate Complex ConcernsFollow Up on Customer InquiriesAdhere to Company PoliciesMaintain ConfidentialityHandle Sensitive InformationCollaborate With Team MembersImprove Customer ExperienceStreamline ProcessesParticipate in Training SessionsMicrosoft Office SuiteEMR SoftwarePayroll SoftwareUphold Principles of ConfidentialityPatient CareHIPAACultural SensitivityLanguage Differences SensitivityBasic Mathematical Computations

Qualifications

High School Diploma or Equivalent1 Year BPO Industry Experience Handling Healthcare Accounts2 Years Customer Service Experience

Benefits

Paid Time Off
Medical Insurance

Full job description

Employment Type: Full-Time Employment

Work Setup: 100% Onsite

Work Schedule: Night Shift (Following U.S. Eastern Time Zone)

Location: Eastwood, Libis, Quezon City

Salary Package: 30,000 to 40,000 PHP/Monthly

Job Description

The primary responsibility of the Customer Service Representative (CSR) is to answer incoming queue calls and route them accurately in accordance with established procedures.

Duties and Responsibilities:

  • Provide excellent customer service by answering and directing all incoming calls promptly, courteously, and professionally.

  • Accurately identify customer needs and ensure inquiries are routed to the appropriate department or individual.

  • Document call details and maintain accurate records in the system for reference and reporting purposes.

  • Assist callers by providing basic information, answering general questions, and escalating complex concerns to the proper channels.

  • Follow up on customer inquiries as needed to ensure timely resolution.

  • Adhere to company policies, procedures, and quality standards when handling calls and customer interactions.

  • Maintain confidentiality and handle sensitive information with discretion.

  • Collaborate with team members and other departments to improve customer experience and streamline processes.

  • Participate in training sessions and team meetings to stay updated on company policies, system updates, and service standards.

  • Complete other assigned duties and projects as required by the supervisor or management.

Job Requirements:

  • High school diploma or equivalent

  • At least 1 year of experience in the BPO industry handling healthcare accounts or 2 years experience as a Customer Service.

  • Proficient in Microsoft Office Suite, EMR software, payroll software, and all other software programs.

  • Must uphold all principles of confidentiality and patient care to the fullest extent while adhering to and complying with the

  • Health Insurance Portability and Accountability Act (HIPAA) at all times.

  • Knowledge of, and sensitivity to, cultural and language differences.

  • Able to perform basic mathematical computations.

What benefits await you by joining Intelassist?

  • Global career advancement and networking opportunities.

  • Access to both virtual and on-site intensive courses for career and personal development enhancement.

  • Monetary rewards for successful referrals that are hired.

  • Guaranteed weekends off and a total of 20 paid leave days upon regularization.

  • Collaborative work environment

  • Eligibility for Health Maintenance Organization (HMO) coverage starting from the first month of employment, with coverage of up to 100,000 PHP per illness.

WHY INTELASSIST?

We grow together. We value your effort. We aim to empower you.

You've read the whole posting — now see how you match it.

Evaluate my fit