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Senior Support Engineer - India

LiteLLM

IndiaRemoteFull-timeNo compensation foundPosted 1mo agoVerified open 5 days ago
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At a glance

Compensation
No compensation found
Location
IndiaRemote
Schedule
Full-time
Work Authorization
Not specified

Job overview

LiteLLM is hiring a Senior Support Engineer - India. LiteLLM is seeking a Senior Support Engineer in India to manage their support queue and ensure customer success. The role requires a technical individual who can deeply understand and resolve customer issues with their AI Gateway product. This position focuses on root cause analysis and proactive problem-solving to unblock developers.

Key focus areas include Own the support queue and work through tickets to drive customers to success, Diagnose customer issues and solve for the root cause, not just the symptom, and Reproduce customer issues in their specific environments.

Important skills include Technical Depth, LiteLLM Product Surface Familiarity, Customer Obsession, Root Cause Analysis, Metrics-Driven, and Hardworking. Preferred (not required): Diagnose Customer Issues, Reproduce Customer Issues, Submit Pull Requests, and Technical Voice Of The Customer.

Skills & qualifications

RequiredNice to have

Skills

Technical DepthLiteLLM Product Surface FamiliarityCustomer ObsessionRoot Cause AnalysisMetrics-DrivenHardworkingDeep Problem UnderstandingDiagnose Customer IssuesReproduce Customer IssuesSubmit Pull RequestsTechnical Voice of the Customer

Qualifications

India Based

Full job description

LiteLLM is the world's most popular AI Gateway, trusted by top companies like Adobe, Netflix, and NASA. Our platform empowers developers by providing secure, reliable access to LLMs and adjacent services, and we're looking for an Engineering Manager to lead the team building the leading OSS AI gateway.

About the Role

We're looking for a Senior Support Engineer in India to own our support queue and drive our customers to success. Because LiteLLM is a developer tool, this person needs to be technical. You'll dig into our customers' issues, understand them deeply, and unblock them.

The core of this role is simple: work the queue, address tickets, and make our customers successful with the product. We're looking for someone who is obsessed with getting to the root cause of problems rather than applying surface-level fixes. The best people in this role understand the real depth of a problem before they solve it.

Responsibilities

  • Own the support queue and work through tickets to drive customers to success

  • Diagnose customer issues and solve for the root cause, not just the symptom

  • Reproduce customer issues in their specific environments

  • Submit pull requests for bug fixes and improvements where needed

  • Act as the technical voice of the customer back to engineering

What We're Looking For

  • Technical depth and real familiarity with the LiteLLM product surface

  • Obsessed with customers and making them successful with the product

  • Obsessed with solving root causes rather than patching over problems

  • Metrics-driven and hardworking, ready to move through a high volume of tickets

  • A strong bias toward understanding problems deeply

Why Join LiteLLM?

  • Fast-paced growth environment with deep technical ownership

  • Competitive salary

You've read the whole posting — now see how you match it.

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