Returns Associate
Most applications go out cold — see where you stand first. No sign-up to start.
Don't just apply. Show up ready.
Olive works from this exact posting — no sign-up to start.
At a glance
Job overview
Galls is hiring a Returns Associate. Galls, LLC is seeking a Returns Associate to process returned merchandise for exchange, return to stock, or other dispositions. This role involves comparing merchandise with original requisitions, contacting customers for additional information, inspecting items, and processing credits or exchanges in the GQ System. The associate will also complete required forms and package merchandise for restocking.
Key focus areas include Compare merchandise with original requisition and customer feedback, Identify reason for return including incorrect item, quantity mismatch or defect, and Call or email customers to obtain additional information concerning their return.
Successful candidates bring High School Diploma/GED, Ability To Lift Up To 50 Pounds, and Great Attendance. Important skills include Windows, Microsoft Word, Excel, Email, Internet, and Learn Internal Order Management Software. Preferred (not required): Customer Service.
Skills & qualifications
Skills
Qualifications
Full job description
Experience Required
None
Minimum Education Required
High School Diploma/G.E.D.
Compensation
$7.25 / hourly
Hours Per Week
40
Number Of Positions
1
Work Schedule and Shift Requirements
First (Day)
Job Description
Galls, LLC is the largest and fastest growing supplier of uniforms and equipment to public safety professionals with a national presence in more than 80 locations across the nation. With over 50 years in the industry, it is easy to see why. We are PROUD to Serve America's public safety professionals by providing the broadest selection of uniforms, equipment and solutions combined with great customer service.
Job Summary: Process all returned merchandise to be exchanged, returned to stock, returned to the manufacturer, donated or discarded in a timely and accurate manner.
Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.
Compare merchandise with original requisition and customer feedback to identify reason for return to include incorrect item, quantity mismatch or a defect in merchandise.
Call or email customers as needed to obtain additional information concerning their return and/or for placing an exchange order.
Inspect merchandise to determine disposition of item.
Pull Order up in GQ System and process for credit and/or exchange.
Completes all forms required for returned goods.
Package and label merchandise to be entered back into stock.
Qualifications/Requirements:
Strong customer service skills with experience in talking with customers via the phone or email - preferred
Experience with Personal Computer and Software Programs to include Microsoft Windows (word, excel), email and internet.
Ability to learn internal order management software.
Ability to meet productivity standards with accuracy/quality
Ability to communicate professionally
Sense of urgency
Ability to follow standard operating processes
Great attendance
Work overtime as business dictates
Ability to work in non-climate controlled warehouse, ability to stand for duration of shift and ability to lift up to 50 pounds. Ability to bend, reach, twist, squat, pull, push, carry and other physical actions required to complete the functions of the job.
Ability to research/troubleshoot and make quick decisions
Education/Training/Experience:
High school diploma or a GED is required
Previous Returns experience preferred
EOE/Disability/Vets
Galls is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please call Human Resources at 859-266-7227 with the nature of your accommodation request and include the Galls location and the title of the job opening.
Job Type
Full time
Benefits Offered
Not specified
Veteran Preference
No
Place of Work
On-site
Requisition ID
3703472
You've read the whole posting — now see how you match it.