Program Advocate, Single Adult Shelter
South Middlesex Opportunity Council
Most applications go out cold — see where you stand first. No sign-up to start.
Don't just apply. Show up ready.
Olive works from this exact posting — no sign-up to start.
At a glance
Requirements
Credentials this posting asks for.
Job overview
South Middlesex Opportunity Council is hiring a Program Advocate, Single Adult Shelter. The Program Advocate oversees shelter operations during assigned night shifts, ensuring safety, maintaining logs, responding to emergencies, and providing respectful, confidential client care while coordinating with staff and adhering to agency policies.
Key focus areas include Be alert to shelter surroundings and respond to issues during each shift, Maintain safety of clients and staff throughout each shift, and Check logs and communicate information from previous shift.
Successful candidates bring 2+ Years Sobriety, Successful Background Check, and Lift 50lbs+. Important skills include CPR Certified, First Aid Certified, Basic Computer Skills, Excellent Interpersonal Skills, Crisis Response Ability, and Substance Abuse Knowledge.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Full Time
Professional
25 Queen Street, Worcester, MA, Worcester, MA, US
Salary: $17.00 Hourly
Summary: Oversee shelter operations during working hours while maintaining a safe and secure environment.
Why Work for SMOC?
-
Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
-
Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
-
Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
-
403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
-
Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
-
Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
Primary Responsibilities:
-
Be alert to shelter surroundings and be responsive to any issues that occur during each shift.
-
Maintain the safety of clients and staff during each shift.
-
Check with other staff and read log for information pertinent to previous shift.
-
Maintain appropriate logs and files for each shift.
-
Report problems and rule infraction to Program Director through written log. Report emergencies immediately to appropriate supervisor.
-
Attend regular staff meetings and participate in appropriate training.
-
Treat each guest with dignity and respect, maintain guest confidentiality and establish appropriate boundaries with clients.
-
Ensure rounds are done every 15 minutes.
-
Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
-
Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
-
Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
-
Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
-
Other duties as assigned.
Knowledge and Skill Requirements:
-
Minimum 2 years sobriety.
-
CPR and First Aid Certified.
-
Demonstrated sensitivity to the needs of low income.
-
Excellent interpersonal skills.
-
Ability to respond in crisis situations.
-
Knowledge of substance abuse and mental illness preferred.
-
Basic computer skills to maintain training as assigned.
Organizational Relationship: Directly reports to Program Director.
Physical Requirement: Ability to lift 50lbs or more. Ability to ascend and descend stairs.
Working Conditions: As part of the responsibilities of this position, the Program Advocate will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.
Monday - Thursday, and Sunday: 11:00PM - 7:00AM. Includes a 30-minute unpaid lunch break.
37.5 Hours per week.
You've read the whole posting — now see how you match it.