Associate Vice President Safety & Experience

Department:

10132 Enterprise Corporate - Quality Management and Regulatory

Status:

Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

This is an enterprise role. This AVP can live anywhere within Advocate Health's footprint (IL, WI, NC, SC, GA). This is a hybrid role with 10-15% travel expected - possibly monthly or every other month.

This position is part of the Office of Quality, Safety, and Experience operating model redesign. This position replaces the AVP for Safety and the AVP for Experience roles.

Pay Range:

$99.75 - $159.60

Major Responsibilities

Strategic Leadership & High Reliability

• Lead the deployment and sustainment of high reliability principles (HRO) across hospitals and care settings within the area, fostering a culture of safety, transparency, and continuous learning.
• Serve as a visible executive champion for patient safety culture, psychological safety, and just culture, partnering with area executives, medical staff leaders, and frontline teams. Translate enterprise patient safety and experience strategies into actionable, area‑level priorities with clear goals, metrics, and accountability.

Patient Safety & Outcomes Improvement

• Provide executive oversight for patient safety programs, including harm reduction initiatives, serious safety event prevention, learning systems, and organization‑wide improvement efforts.
• Partner with area and enterprise quality and performance improvement teams to identify trends, prioritize initiatives, and drive sustained improvement in clinical outcomes and reliability. Utilize data, safety event insights, and patient feedback to guide decision‑making and improvement strategies across the area.

Patient Experience & Engagement

• Lead comprehensive patient experience strategies that ensure compassionate, equitable, and patient‑ and family‑centered care across the continuum.
• Oversee and align volunteer services to support patient experience, community engagement, and organizational mission.
• Provide executive sponsorship and strategic direction for Patient & Family Advisory Councils (PFACs), ensuring meaningful partnership with patients and families in care design, improvement, and governance.

Executive & Clinical Partnership

• Collaborate closely with Area Presidents, CMOs, CNOs, and other executive leaders to integrate patient safety and experience priorities into operational and clinical strategies. Influence through partnership while building alignment across disciplines and levels of leadership. Lead change management efforts to embed safety and experience improvements into standard work and daily operations.
• Serve as a key liaison between area operations and enterprise quality, safety, and experience leadership.

Governance, Accountability & Communication

• Establish clear performance expectations and dashboards for safety culture, patient experience, and outcomes, with routine review and executive‑level accountability. Effectively communicate progress, risks, and opportunities across the quality management system.
• Designs and directs the work of the assigned area(s) of responsibility. Selects, coaches, and develops teams, setting objectives that align with organizational strategy to inspire and motivate the teams. Manages organizational talent through performance management, succession planning, and development. Designs and directs processes by which team and individual performance are recognized, feedback is consistently delivered, and performance is systematically improved.
• Develops and/or recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Minimum Job Requirements

Education

• Master’s degree required in healthcare administration, nursing, public health, business, or a related field.

Certification / Registration / License

• N/A

Experience

• Minimum of 10 years of progressive leadership experience in healthcare, with significant responsibility in patient safety, quality, patient experience, or operational leadership within a complex health system.
• Demonstrated success leading high reliability, safety culture, and/or large ‑ scale improvement initiatives across multiple sites or levels of care.

Knowledge / Skills / Abilities

• Deep understanding of patient safety science, high reliability principles, and performance improvement methodologies.
• Strong executive presence with the ability to influence, align, and lead through complexity.
• Exceptional communication skills, including experience engaging physicians, nurses, executives, patients, families, and community stakeholders.
• Proven ability to use data and insights to drive strategy, improvement, and accountability.
• Demonstrated commitment to patient‑ and family‑centered care and health equity.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and develop data-driven insights and recommendations.
• Strategic thinking and results oriented skills while working across all levels of leadership.
• A strong understanding of federal and state regulatory requirements and accreditation standards in the healthcare industry

Physical Requirements and Working Conditions

• This position requires travel, therefore, will be exposed to weather and road conditions.
• Operates all equipment necessary to perform the job.

Preferred Job Requirements

Preferred Education  

• Masters Degree in clinical background strongly preferred.

Preferred Certification / Registration / License

• Clinical licensure strongly preferred.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.