Overnight Custodian / Member Services Representative

Benefits:

• Opportunity for advancement

• Training & development

• Employee discounts

• Flexible schedule

Who We Are: At Planet Fitness our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming judgement free environment. We are proud to be a franchisor and operator of one of the largest and fastest-growing fitness centers worldwide with over 2,700 locations! Our mission is to cultivate an empowered team, instilling the knowledge, confidence, and passion that transform every team member into a PF professional. Together, we unleash potential and foster a culture where our members are raving fans and our team thrives, creating a +1% member experience every time.

Who You Are: All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone!

Characteristics that will make you a perfect match for our Overnight Custodian / Member Services Representative position: You:

• A habitually active “night owl”! Can work a 10:00pm – 6:00am shift.

• Exhibit an energetic, positive and upbeat attitude.

• Attention to detail.

• Have a passion for delivering a consistent and exceptional experience to our members, guests and fellow PF Team Members.

• Pride yourself on your work while being punctual, reliable, dependable and trustworthy.

• Strong work ethic, self-starter, independent thinker and problem solver.

• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.

• Act with integrity and show respect for everyone around you.

• Exhibit strong communications skills and have the ability to listen and empathize.

• Inspire and motivate others to achieve their goals.

• Are a quick study with the ability to apply what you have learned during online and hands on training. Job Summary Overnight Custodian / Member Services Representative The Overnight Custodian / Member Services Representative is responsible for the overall cleanliness of all areas of the facility to ensure a positive member experience as well as providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Please note this Planet Fitness facility is open 24/7 and therefore this position requires both Custodial and Member Services responsibilities and duties.

Daily Duties and Responsibilities Custodial:

• Thoroughly clean and sanitize all restrooms and locker room areas

• Including but not limited to: shower stalls, changing stalls, toilets, sinks, floors, mirrors, lockers, etc.

• Clean, organize, and restock locker maintenance rooms

• Thoroughly clean and sanitize fitness equipment and gym floor

• Including but not limited to: operating floor scrubber, vacuuming, mopping, dusting, sanitizing all surfaces

• Thoroughly clean and sanitize the Black Card Spa equipment

• Including but not limited to: interior/exterior of tanning beds, hydromassage beds and massage chairs, walls, doors and floors.

• Maintain, clean and restock all storage/maintenance closets and areas for cleaning supplies

• Emptying all trash receptacles in the facility and disposing of trash.

• Dusting fans, walls, ceilings, ceiling tiles and signage.

• Stock all areas of the facility with proper supplies/paper products

• Proficiency in handling basic maintenance repairs.

• Promptly address maintenance and facility concerns such as broken/missing equipment, leaky faucets, etc. Member Service Representative:

• Greet members, prospective members and guests as they enter and exit, assisting with questions and concerns.

• Perform member related functions such as sign ups, contact/billing information updates, cancellations, collecting unpaid balances, transferring memberships and processing retail transactions.

• Answer phones in a friendly manner and assist callers with a variety of questions.

• Perform prospective member calls and tours of the facility when needed; assessing their membership needs.

• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

• Ensure safety of members, team members and club property About Your Qualifications/Requirements:

• Ability to work the 3rd shift – 10:00 pm to 6:00 am

• Custodial experience is preferred.

• Prefer some experience in a customer service environment.

• High School diploma/GED equivalent required.

• Must be 18 years of age or older.

• Basic computer and Point of Sale proficiency.

• Willing to become CPR/AED Certified (Training provided by Planet Fitness)

• Bilingual preferred but not required (English/Spanish) Physical Demands of the Overnight Custodian / Member Service Representative:

• Continual standing and walking during eight-hour shift.

• Continual reaching with hands/fingers/arms during shift.

• Occasional climbing, balancing, twisting, kneeling and crouching in small areas during shift.

• Must be able to occasionally lift up to 75 pounds.

• Occasional moving and repositioning of heavy exercise equipment

• Will occasionally encounter toxic chemicals during shifts

More Reasons to Join Our Team:

• Awesome and fun work environment!

• Free Black Card membership while employed + a free Black Card membership for one family member living within the same household.

• Employee discounts on Planet Fitness branded merchandise.

• Advancement Opportunities.

• Flexible Schedules.

Health and Safety Requirements: Our members and our team members are our top priority! Planet Fitness follows super-strict safety and cleaning protocols and every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions and/or at-risk behaviors to leadership and conducting work in a safe manner.