VP - Revenue Operations
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At a glance
Job overview
Loop Health is hiring a VP - Revenue Operations. The VP of Revenue Operations will lead Loop Health's go-to-market engine, owning systems, data, and processes to drive Sales and Account Management performance. This senior leadership role reports to the COO, managing an existing four-person RevOps team. The VP will define revenue flow, ensure clean data, clear incentives, and tight processes across the GTM organization, and operationalize employer acquisition, retention, and expansion.
Key focus areas include Own the full revenue tech stack including Salesforce CRM and engagement tools, Define and enforce data governance standards across the customer lifecycle, and Build and maintain a single source of truth for all commercial metrics.
Successful candidates bring 10+ Years Revenue Operations Experience and 3+ Years Senior Level Management Experience. Important skills include Salesforce, Data Governance, Pipeline Modeling, Revenue Forecasting, Account Management Operations, and Incentive Design. Preferred (not required): B2B SaaS, Insurance, Fintech, and Health-tech.
Skills & qualifications
Skills
Qualifications
Full job description
The Role The VP of Revenue Operations will be the connective tissue across Loop's go-to-market engine — owning the systems, data, and processes that drive Sales and Account Management performance. This is a senior leadership role reporting to the COO, with immediate management of an existing four-person RevOps team and a mandate to operationalize how Loop acquires, retains, and expands employer relationships as we scale the health benefits platform. You will define how revenue moves through Loop — from pipeline to policy to renewal — and make sure every layer of the GTM org is working off clean data, clear incentives, and tight process.
What You'll Own
- GTM Systems & Infrastructure
- Own the full revenue tech stack: Salesforce CRM, engagement tools, contract management, and integrations into our policy administration and billing systems
- Define and enforce data governance standards across the customer lifecycle — lead source, pipeline stage, ARR/GWP attribution, renewal status
- Build and maintain a single source of truth for all commercial metrics
- Pipeline & Forecasting
- Partner with Sales leadership to build a rigorous, bottoms-up pipeline model with stage-gate definitions, conversion benchmarks, and forecast accuracy targets
- Own weekly/monthly revenue forecasting in partnership with Finance; surface risks and upside early
- Instrument the full funnel — from outbound sequence to signed employer — and identify conversion bottlenecks
- Account Management Operations
- Build the operational rhythm for the AM team: renewal calendars, upsell playbooks, NPS/health score tracking, escalation workflows
- Define NDR targets and the levers to hit them (expansion triggers, at-risk flags, cross-sell motions for OPD and wellness products)
- Design account segmentation frameworks that align coverage tiers, AM capacity, and commercial potential
- Incentive Design & Quota Setting
- Work with Sales, AM, and HR leadership to design and administer compensation plans — quota allocation, accelerators, team vs. individual splits, renewal vs. new logo structures
- Run annual quota-setting process with bottoms-up market-sizing inputs; refresh mid-year as needed
- Reporting & Business Intelligence
- Build the RevOps reporting layer for the COO and CEO: weekly pipeline reviews, monthly revenue bridge, cohort retention, AE productivity, and product attach rates
- Own the Series C data room materials related to GTM metrics: CAC/LTV, logo retention, NDR, and Quick Ratio inputs
- AI Tooling & Agentic Workflows
- Lead Loop's GTM automation agenda — identifying high-friction workflows across Sales and AM and designing AI-powered solutions to eliminate manual effort at scale
- Build or oversee agentic workflows for renewal forecasting, at-risk account detection, pipeline hygiene enforcement, and outbound sequencing — leveraging LLM-based tooling integrated with Salesforce
- Partner with Product and Engineering to evaluate and deploy AI tools (e.g., AI SDRs, copilots for AEs and AMs, automated QBR generation) that meaningfully compress the time-to-value of the GTM team
- Establish a framework for evaluating new AI tooling: ROI thresholds, adoption measurement, and sunset criteria for tools that don't move metrics
- Stay current on the fast-evolving landscape of AI for revenue teams and bring a strong point of view on where automation creates leverage vs. where human judgment is irreplaceable
- Team Leadership
- Lead, develop, and expand the existing four-person RevOps team — setting clear ownership, career paths, and performance expectations
- Build playbooks for Sales onboarding, territory design, and sales process documentation
- Drive cross-functional alignment between Sales, AM, Finance, and Product on pricing, quoting, and policy fulfillment
What We're Looking For
- 10+ years of experience in Revenue Operations, Sales Operations, or GTM Strategy, with at least 3 years at a senior level including direct team management
- Demonstrated experience supporting both a new business Sales motion and a high-retention Account Management function
- Deep Salesforce expertise — CRM architecture, pipeline configuration, reporting, and integrations; you've designed and maintained a serious Salesforce instance, not just used one
- Hands-on experience deploying AI or automation tools in a GTM context — whether sales engagement platforms, AI-assisted forecasting, or LLM-powered workflow tools
- Analytical depth: comfortable with SQL or BI tools (Metabase, Looker, Tableau), and able to build financial models that Sales and Finance both trust
- Experience in B2B SaaS, insurance, fintech, or health-tech strongly preferred; Indian enterprise sales context a plus
- Familiarity with incentive compensation design — you understand the behavioral effects of plan structure, not just the math
- Executive-level communication skills; you'll regularly present to the COO, CEO, and board observers
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