Banking Services Operations Associate IV - Payment Services (Hybrid - See locations in posting)
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At a glance
Job overview
M&T Bank is hiring a Banking Services Operations Associate IV - Payment Services (Hybrid - See locations in posting). The Banking Services Operations Associate IV completes non-standard and complex wire transfer repairs, requiring specialized research and processing from multiple wire system transaction queues. This role also handles regulatory review and reporting, advanced account reconciliation, and procedure writing and maintenance. The associate works under moderate supervision and collaborates with colleagues from alternate locations.
Key focus areas include Research and complete complex wire-related transactions to ensure accurate and timely transfer of funds, Review and process regulatory reports and departmental application re-certifications to ensure compliance, and Execute system and physical security validations using SWIFT Customer Security Program control guidelines.
Successful candidates bring High School Diploma and 3+ Years General Work Experience. Important skills include Research, Processing Wire System Transaction Queues, Regulatory Review, Reporting, Advanced Account Reconciliation, and Procedure Writing.
Skills & qualifications
Skills
Qualifications
Full job description
Overview:
Completes non-standard and complex wire transfer repairs, requiring specialized research and processing from multiple wire system transaction queues. Completes regulatory review and reporting, advanced account reconciliation, along with procedure writing and maintenance.
Primary Responsibilities:
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Research and complete complex wire-related transactions on a daily basis to ensure accurate and timely transfer of funds, inclusive of engaging in domestic and international wire troubleshooting, monitoring overdraft transactions, processing incoming wire
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transactions, including return of erroneous incoming wires, processing and verifying customer wire templates and completing advanced account reconciliations.
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Review and process regulatory reports and departmental application re-certifications to ensure compliance with Federal regulations and Bank policies.
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Execute system and physical security validations on an annual basis, using SWIFT Customer Security Program control guidelines.
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Monitor internal and external departmental email mailboxes on a daily basis, seeking to answer customer inquiries and resolve problems in a timely manner.
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Write and maintain department operational procedures to promote effective training and compliance with Bank policies.
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Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
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Promote an environment that supports belonging and reflects the M&T Bank brand.
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Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
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Complete other related duties as assigned.
Scope of Responsibilities:
This position completes assigned responsibilities under moderate supervision, and is expected to exercise sound judgment while servicing internal and external customers. The jobholder routinely collaborates with representatives from Payment Services’ alternate location and participates in departmental cross-training and job shadowing efforts.
Education and Experience Required:
High school and a minimum of 3 years’ general work experience
Education and Experience Preferred:
Minimum of 1 years’ Bank operations experience
Schedule:
This role requires a hybrid model compliance with the Bank's hybrid policy, reporting out of locations in either Baltimore, MD (Montgomery Park), Amherst, NY (Commerce Drive) or Bridgeport, CT (Bridgeport Center). Shift hours are Monday - Friday 9:00 AM- 5:30 PM.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $25.07 - $41.79 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Bridgeport, Connecticut, United States of America
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
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