Olive Jobs

Key Holder, Ardmore

Part-time

Equinox

Ardmore, PAPart-timeNo compensation foundPosted 1w agoVerified open 5 days ago
Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Don't just apply. Show up ready.

Olive works from this exact posting — no sign-up to start.

Evaluate your fitSee where you stand — strengths, gaps, and what to fix first.Get started →Tailor your résuméRewritten against this posting, with a diff of every change.Get started →Practice the interviewA voice mock interview built from this job description.Get started →

At a glance

Compensation
No compensation found
Location
Ardmore, PA
Schedule
Part-time
Work Authorization
Not specified

Job overview

Equinox is hiring a Key Holder, Ardmore. The Key Holder at Equinox’s Ardmore studio provides high‑level customer service, assists studio management with daily tasks, supports SoulCycle instructors, and helps maintain the studio’s aesthetic and cleanliness while working as part of a cohesive team.

Key focus areas include Provide high level customer service and hospitality to clients, Assist the Studio Management in daily studio tasks and projects, and Maintain a positive attitude and take initiative.

Important skills include Customer Service, Communication, Problem Solving, Organizational Skills, Phone And Email Etiquette, and Positive Attitude.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceCommunicationProblem SolvingOrganizational SkillsPhone and Email EtiquettePositive AttitudeCollaborationTraining and CoachingProduct KnowledgeCleaning and SanitizingMulti‑TaskingTime ManagementHospitality

Qualifications

Customer Service ExperienceMinimum 3 Days Availability Per WeekAt Least One Weekend Day Per WeekAvailability for Peak Holiday ShiftsTotal 20 Hours Per Week

Full job description

Part-time employees must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts. 

The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

ROLES AND RESPONSIBILITIES:

  • Provide high level customer service and hospitality to clients

  • Assist the Studio Management in daily studio tasks and projects

  • Maintain a positive attitude and take initiative

  • Provide support to the SoulCycle instructors to ensure a successful class check-in process

  • Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie

  • Assist with the training and coaching of new hires for the front desk staff team

  • Maintain product knowledge for all studio retail operations

  • Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture

  • Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors

  • Common area cleaning, including, front desk, lockers, retail shelves, office and hallways

  • Bathroom and changing room cleaning

  • Must have customer service experience

  • Must have the ability to prioritize and multi-task within a fast-paced environment

  • Must be willing to initiate tasks and perform duties without direction

  • Must have excellent communication skills and be able to work with a wide range of personalities

  • Must have outstanding customer service and problem solving skills

  • Must have a positive, can-do attitude

  • Must have friendly and professional phone and email etiquette

  • Must have superior organizational skill

  • must have at least 3 days of availability week over week totaling 20 hours with one of those days being a Saturday or Sunday. 

  • All employees are expected to be available to work peak holiday shifts. For additional Information visit our Career Site:  https://www.soul-cycle.com/careers/

You've read the whole posting — now see how you match it.

Evaluate my fit