Business Analyst

JOB TITLE: Business Analyst

LOCATION: Santiago, DR

MODALITY: On Site

SCHEDULE: 7:00 AM - 4:30 PM M-F

GENERAL DESCRIPTION OR PURPOSE OF JOB:

Systems and Process Super User with the ability to operate and use existing solutions, use systems(s) to transact business processes. The first line of user support for training and issue resolution at SPI. Learn the abilities necessary to analyze business issues and propose possible resolutions. Document processes, define and coordinate the execution of testing procedures, test cases to serve the overall quality assurance process.

RESPONSIBILITIES / ESSENTIAL FUNCTIONS:

• Work with the different business areas at SPI to provide production support and resolutions for issues in core applications. Some examples are order entry, customer service applications, pricing, products and specifications, warehousing, shipping, etc. This should be achieved by gaining a strong understanding of existing systems/processes and how the business works at SPI.

• Identify issues and areas that may need improvement. Determine needs, gather business requirements. Work with IT and the business towards developing either process or technical solutions. Implement best practices for scalability, supportability, ease of maintenance, and system performance.

• Analyze issues and propose solutions to the business and Neff IT Group for further discussion.

• Define and coordinate the execution of testing procedures and develop test cases to serve the overall quality assurance process.

• Coordination of trainings and creation of documentation for processes when needed at SPI

Required:

• Advance English

• Prior Business Analyst in a manufacturing environment

• Able to work independently or with others to analyze issues/new requests and document business requirements

• An understanding of data and databases

• Proficient in creating processes flows, data flow documentation, test procedures, test cases

• Prior knowledge of programming concepts

• Facilitating Meetings

• Experience with SQL

Preferred:

• AS/400 knowledge would be value added

CONTACTS AND COMMUNICATIONS: Internal: Filed Sales Representatives, Customer Service Representatives, Supervisor and co-workers

External: Substantial customer contact

Benefits:

• Weekly Payment.

• 2 ways route transportation in Santiago

• Law medical insurance and AFP

• Complementary Medical Insurance

• Life Insurance

• Internal Bank

• Credit in pharmacy and optic center

• Referral Program

• Growth Opportunities

About Jostens:

Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products — like yearbooks, letter jackets, class jewelry and championship rings — keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here (https://f.io/HIAsH659) .

Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.