Field Operations Support Assistant
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At a glance
Job overview
SCI Shared Resources, LLC is hiring a Field Operations Support Assistant. The Field Operations Support Assistant provides administrative and clerical support to a funeral home, cemetery, crematory, or a combination of these facilities, greeting the public, preparing death certificates, permits, veteran paperwork, and other documents while ensuring compliance with state and federal regulations and delivering courteous service to families and staff.
Key focus areas include Prepare death certificates, prayer cards and related documents, Complete required permits and or certificates, and Prepare and process Veteran’s paperwork.
Important skills include Office Equipment, Computers, Calculators, Copiers, Printers, and Fax Machines.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Our associates celebrate lives. We celebrate our associates.
Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.
JOB RESPONSIBILITIES
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Prepares death certificates, prayer cards and related documents
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Completes required permits and or certificates
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Prepares and processes Veteran’s Paperwork
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Prepares marker monument placement paperwork
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Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
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Prepares and distributes daily schedules, reports, and documents
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Receives and processes payments and contracts
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Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
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Orders office supplies
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Oversees the processing of installation orders to grounds and maintenance departments
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Processes accounts payable transactions
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Assists with the preparation of obituaries
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Assists Location Management, Sales, Family Service Counselors and payroll as needed
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Acts as backup to Receptionist
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Greets family members and friends
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Communicates client family’s needs promptly and accurately to the appropriate staff member
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Conveys a sense of concern and empathy with client family members at all times
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Responds to customer inquiries via telephone, internet and in person
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Maintains professional and cooperative relationships with county clerk, medical examiner and physicians
MINIMUM REQUIREMENTS
Education
- High School or equivalent
Experience
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1 - 2 years of experience in an office clerical or customer service capacity required
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Experience working in a customer-focused and fast-paced professional environment required
Knowledge, Skills & Abilities
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Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
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MS Office Suite experience preferred
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Basic mathematics skills required
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Good verbal and written communication skills
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Strong organizational skills and detail oriented
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High level of compassion and integrity
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Ability to maintain confidentiality
Compensation
$17.00 Hourly
Benefits
MedicalDentalVisionFlexible Spending Accounts (health care and dependent care)Health Savings Account with Company ContributionSick LeaveShort-Term DisabilityLong-Term DisabilityLife InsuranceVoluntary Accidental Death or Dismemberment InsuranceDependent Life InsuranceSCI 401(k) Retirement Savings Plan with Company matchEmployee Assistance Program
Postal Code: 61102
Category (Portal Searching): Administration and Clerical
Job Location: US-IL - Machesney Park
Job Profile ID: F00216
Time Type: Full time
Location Name: Willwood Burial Park- Advantage Funeral & Cremation Services
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