Patient Service Representative/RCMG
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At a glance
Job overview
Rush Copley Medical Center is hiring a Patient Service Representative/RCMG. Rush Pediatrics Patient Service Representative proactively ensures an exceptional experience for patients by greeting, checking in and out, answering phone calls, responding to patient requests, scheduling appointments, verifying insurance information, collecting payments, and ensuring appointments are properly scheduled.
Key focus areas include Greet patients and manage check‑in and check‑out processes, Answer incoming phone calls and respond to general patient requests, and Schedule patient appointments across multiple locations.
Important skills include Practice Management/Medical Billing Computer Programs, Microsoft Office Suite, Microsoft Word, Excel, Oral Communication, and Communication. Preferred (not required): Bilingual (Spanish).
Skills & qualifications
Skills
Qualifications
Full job description
Position Summary
Rush Pediatrics Patient Service Representative proactively ensures an exceptional experience for patients when greeting, checking in, and checking out during their appointment; answers incoming phone calls, responds to general patient requests, and schedules patient appointments. Verifies insurance information, collects payments, and ensures appointments are scheduled properly.
40 Hours per Week: Shift times will vary, but will be during the following times: 7:45am-5:30pm (4 days a week), 9:45 am-7:30 pm (1 day a week), 1 Saturday per month 7:45am-12:15pm
This position may work in multiple locations: Rush Pediatrics & Family Medicine Oswego, Rush Pediatrics Aurora, & Rush Pediatrics Aurora Ridge.
Position Requirements
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Education and Previous Experience
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High school diploma or equivalent required. Some college preferred.
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Hardware/Software Experience
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Practice management/medical billing computer programs.
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Microsoft Office Suite (specifically Word and Excel)
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Other Characteristics
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Excellent oral/written communication skills
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Excellent organizational skills
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Excellent customer service skills
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Detailed oriented
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Willingness to proactively collect payments
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Ability to set priorities, document conversations and specific actions taken and develop applicable policies and procedures (e.g., regarding collections)
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Flexible; able to adapt to change
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Bilingual (Spanish) strongly valued
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status and other legally protected characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected].
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