Most applications go out cold — see where you stand first. No sign-up to start.
Don't just apply. Show up ready.
Olive works from this exact posting — no sign-up to start.
At a glance
Job overview
Sandbox VR is hiring a Shift Lead (Key Holder). Sandbox VR seeks a Shift Lead (Key Holder) in Chicago to create memorable guest experiences, manage store operations, and lead a team. The role involves greeting guests, guiding VR sessions, maintaining equipment, handling troubleshooting, and coaching staff while ensuring a clean, high‑energy environment.
Key focus areas include Create unforgettable guest moments by greeting and guiding guests through the VR journey, Promote offers such as food & beverage, repeat visits, and gift cards to boost engagement, and Master proprietary technology, calibrate gear, and troubleshoot issues while communicating updates to guests.
Successful candidates bring Physically Able, Weekend Availability, and 1+ Year Retail/Hospitality Leadership. Important skills include Egoless, Coachable, Adaptable, Proactive, Team-Focused, and Reliable. Preferred (not required): Guest Services, Troubleshooting, Communication, and Store Maintenance.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Who We Are: We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures—whether that’s surviving a zombie apocalypse or battling on the high seas. Since 2017, we’ve led the industry in location-based VR. Join us and help build the future of entertainment! Interested in working at Sandbox VR? Sneak peek of our store experience HERE . What You Will Be Doing:
-
Create Unforgettable Guest Moments
-
Greet guests with energy and invite them into an exciting, welcoming environment
-
Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up
-
Proactively share offers (F&B, repeat visits, gift cards) to boost engagement
-
Be a Tech & Experience Expert
-
Master our proprietary tech and keep gear calibrated
-
Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests
-
Communicate with management and tech support when issues arise, clearly and quickly
-
Keep Things Running Smoothly
-
Maintain a spotless, high-energy store that meets Sandbox VR standards
-
Sanitize gear thoroughly and display materials/gift cards to brand expectations
-
Prepare iPads, body trackers, and gear before and after every session
-
Shift Leadership & Coaching
-
Open/close the store, manage daily audits, break schedules, and labor spend
-
Run shift check-ins, coach in real time, and train new hires
-
Ensure team performance, morale, and guest service standards remain high
What We Are Looking For:
-
Egoless & Coachable: You take feedback well and pitch in wherever needed
-
Adaptable & Proactive: You’re resourceful, self-driven, and good with change
-
Team-Focused: You stay positive and celebrate group wins
-
Reliable: On time, in uniform, and ready to shine
-
Physically Able: On your feet, some lifting (up to 40 lb), occasional stairs
-
Weekend Availability: Required
-
Leadership: 1+ year in retail/hospitality leadership
Benefits
-
Paid sick time + 401(k) match
-
Commuter benefits (transit + parking)
-
Referral bonuses + employee discounts
-
Free VR sessions Note: Evening and weekend availability may be required depending on the business’ needs.
You've read the whole posting — now see how you match it.