Wireless Engineer
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Insight Global is hiring a Wireless Engineer. The Wireless Engineer monitors and troubleshoots texting/messaging services, resolving outages, delays, and failures. This role involves performing root cause analysis, working tickets, applying patches and upgrades, and supporting on-call rotations. The engineer collaborates with vendors and internal network teams to fix issues and documents processes and runbooks.
Key focus areas include Monitor systems to make sure texting/messaging services are working, Troubleshoot outages, message delays, or failures, and Perform root cause analysis (figure out why issues happened).
Successful candidates bring 5+ Years Telecom Experience, Carrier-Grade Environments Experience, and Live Network Systems Support Experience. Important skills include Troubleshoot Outages, Root Cause Analysis, Apply Patches, System Upgrades, System Fixes, and Document Processes.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
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Monitor systems to make sure texting/messaging services are working
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Troubleshoot outages, message delays, or failures
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Perform root cause analysis (figure out why issues happened)
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Work tickets and resolve customer-impacting issues
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Apply patches, upgrades, and system fixes
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Support on-call rotation
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Work with vendors and internal network teams to fix issues
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Document processes and create runbooks
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
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~ 5+ years in telecom, wireless, or messaging platforms
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Experience in carrier-grade / production environments
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Hands-on experience supporting live network systems
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Experience supporting SMS/MMS platforms (SMSC, MMSC)
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Strong troubleshooting in live telecom/network environments
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Experience with 4G/LTE core (MME, HSS, EPC basics)
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Knowledge of network protocols (Diameter, SMPP, SIP, SS7)
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Hands-on Linux experience (logs, troubleshooting, basic scripting) • Experience with IMS / VoLTE / SMS over IP
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Experience with 5G messaging or RCS
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Cloud or virtualization (AWS, Azure, VMware, Kubernetes)
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SMS firewall / roaming / A2P messaging experience
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Automation (Python, Ansible, Git)
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Experience with vendors like: Ericsson, Nokia, Mavenir, Huawei, Syniverse, Openwave, etc.
You've read the whole posting — now see how you match it.