Guest Relations Manager
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At a glance
Job overview
Hilton is hiring a Guest Relations Manager. The Guest Relations Manager oversees day-to-day guest services operations, ensuring a seamless and memorable experience for every guest. This role involves monitoring and elevating service standards, managing department administration including budgeting and forecasting, and inspiring and developing the guest services team. The manager is responsible for spreading hospitality and fostering a positive work environment.
Key focus areas include Oversee guest services operations including bell services, luggage storage, package delivery, valet, and parking, Monitor and elevate service by tracking guest satisfaction and addressing issues, and Guide the team to implement improvements that enhance the guest experience.
Important skills include Oversee Guest Services Operations, Monitor Service, Elevate Service, Manage Department Administration, Inspire Team, and Develop Team.
Skills & qualifications
Skills
Benefits
Full job description
Job Identification: 209145
Job Category: Guest Services, Operations, and Front Office
Job Schedule: Full time
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Relations Manager , you’re not just overseeing day-to-day guest services operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
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Oversee guest services operations: Manage day-to-day operations of all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience
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Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
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Manage department administration: Lead budgeting, forecasting, policy enforcement, and special projects to support operational effectiveness
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Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
How We’ll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.
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