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Customer Service Representative

Glaz-Tech Industries

Albuquerque, NMFull-time$17/hrTracked 1mo agoSeen in employer's feed 3 days ago
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At a glance

Compensation
$17/hr
Location
Albuquerque, NM
Schedule
Full-time
Work Authorization
US work authorization required

Job overview

Glaz-Tech Industries is hiring a Customer Service Representative. Glaz-Tech Industries is seeking a responsible, adaptable, detailed, and self-driven Customer Service Representative. This role involves receiving customer calls, performing data entry for orders, and communicating accurate information to customers regarding inquiries or pick-ups. The ideal candidate will possess strong customer service skills and professionalism, working directly with customers over the phone and in person.

Key focus areas include Answer customer calls and engage with customers to understand their glass needs, Follow-up with customers on the status of their purchase, and Learn and use the ordering system to place glass orders.

Successful candidates bring Must Be 18+, High School Diploma Or Equivalent, and Authorized To Work In The US. Important skills include Data Entry, Heavy Computer Use, Tape Measure Use, Customer Service, Professionalism, and Computer Abilities. Preferred (not required): Adaptability, Self-Driven, and Sales Calls.

Skills & qualifications

RequiredNice to have

Skills

Data EntryHeavy Computer UseTape Measure UseCustomer ServiceProfessionalismComputer AbilitiesTyping AbilitiesInterpersonal SkillsAccuracyAttention to DetailAdaptabilitySelf-DrivenSales Calls

Qualifications

Must Be 18+High School Diploma or EquivalentAuthorized to Work in the US2 Years Customer Service ExperienceSuccessful Completion of Criminal Background CheckSuccessful Completion of Drug ScreenExperience in the Glass Industry

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match
Paid Time Off

Full job description

Position: Entry Level Order Specialist/ Customer Service Representative

Location: 6700 Bluewater Rd NW, Albuquerque, NM 87121

Department: Customer Service

Pay Rate: $17.00 hour (Depending on Experience) with 90 Day Pay Rate Change Based on Evaluation

Details:

  • In-person, 40 hour a week position (8 Hour Shifts, 30 minute lunches)

  • Data-Entry Based, Heavy Computer Use, Will Require Tape Measure Use

  • Order Placement Supervision (Business to Business Relation - No Call Center Type Interactions)

  • 3 Person Office Team

  • Business Hours: Monday- Friday, 8 a.m.-5 p.m. (No Weekends)

What is Glaz-Tech Industries?

Glaz-Tech Industries is a wholesale manufacturer and supplier of residential, commercial, & specialty glass with locations across 7 states. We offer the broadest product line in the flat glass industry including low-e products, laminated glass, tempered safety glass, tinted glass, reflective glass, and specializes in the manufacture of thermal efficient insulated glass units (Dual Pane Units).

Why Glaz-Tech Industries?

  • Competitive Pay with Annual Performance Reviews

  • Health Insurance With Employer Contribution

  • Medical, Dental, Vision and Disability Insurance

  • Company Paid Life Insurance

  • 401K Plan with Employer Contribution

  • Paid Vacation and 6 Paid Holidays

  • Company Paid Employee Discount Program

Summary

Glaz-Tech is looking for a Customer Service Representative. We are looking for a responsible, adaptable, detailed and self–driven individual. The job functions include receiving customer calls, data entry of customer's orders, and working with supervisor to communicate the most accurate information to any customer inquiries or pick-ups.

Candidate must possess strong customer service skills and professionalism as they will be working directly with Glaz-Tech customers over the phone and in person on a daily basis.

All potential applicants are subject to background checks and drug screens. After probationary period, health benefits will be available. Training on glass material will be provided.

Responsibilities may include:

  • Answering customer calls and being engaged with customers to understand their glass needs

  • Following-up with customers on the status of their purchase

  • Learn and use the ordering system to place glass orders

  • Potential to make sales calls to prospective and existing customers

Requirements:

  • Must possess strong computer and typing abilities

  • Strong interpersonal and customer service skills

  • Accuracy and attention to detail

Minimum Qualifications:

  • Must be 18 years or older

  • High School Diploma or equivalent

  • Authorized to work in the US

  • 2 years of Customer Service Experience

  • Experience in the Glass industry (preferred)

Be Prepared for an Interview- Please bring photo identification

Glaz-Tech Industries is an Equal Opportunity and E-Verify Employer. This position requires the successful completion of a criminal background check and/or drug screen

Job Type: Full time

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