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At a glance
Job overview
School District U-46 (Elgin, IL) is hiring a Dispatcher. The Dispatcher maintains excellent communication with drivers, schools, the public, and department staff, responding promptly to radio and telephone inquiries while troubleshooting route‑related issues and assisting in planning and maintaining transportation routes and programs.
Key focus areas include Respond to radio and telephone inquiries in a timely and professional manner, Prepare, process, and archive accurate records, data, and reports associated with routes and programs, and Maintain confidentiality at all times.
Successful candidates bring High School Diploma Or Equivalent. Important skills include Adaptability, Two‑Way Radio, Telephone, Route Planning, Schedule Flexibility, and Weekend Availability. Preferred (not required): Communication, Troubleshooting, Problem Solving, and Confidentiality.
Skills & qualifications
Skills
Qualifications
Full job description
Position / Title: Dispatcher Bargaining Unit: DUTU Department/Location: Transportation Calendar Days: 192 Reports To: Route Manager / Assistant Route Manager JD Revision Date: 03/16/2022 Supervises: N/A Function / Position Summary
Maintain excellent communication with drivers, schools, public, and department staff, by responding to all two-way radio and telephone inquiries in a timely, pleasant, and professional manner. Work through/troubleshoot issues and concerns as they relate to routes and programs.
Job Duties / Responsibilities
Responds to radio and telephone inquiries in a timely and professional manner. Prepares, processes, and archives accurate records, data, and reports associated with routes and programs as assigned. Acknowledges and maintains confidentiality at all times. Collaborates with district and department staff to effectively solve problems in a constructive and professional manner. Assists in the planning and maintenance of routes and programs. Flexibility in the assigned work schedule is a requirement. Weekends and/or overtime may be requested based on operational needs. May be required to work at either transportation location based on operational needs. In addition, may be required to attend training or meetings off site. Other duties as assigned. Education
High School Diploma or equivalent. Valid Illinois commercial driver's license (CDL) preferred. Current school bus driving permit/endorsement preferred. Bilingual - Spanish/English (written/verbal) preferred. Experience / Knowledge
Experience in the transportation field is preferred. Computerized routing experience preferred, Versa trans routing experience a plus. Customer service experience preferred. Must be highly organized and detail oriented. Working knowledge of electronic record keeping, data entry, and retrieval. Physical Demands
Frequently work at a fast pace with unscheduled interruptions. Terms of Employment
This is a 10-month position. Salary and benefits as established by the Board of Education and set forth in the collective bargaining agreement. The starting rate for this position is $26.71/hr.
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