Parts Customer Care Rep
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Crown Equipment Corporation is hiring a Parts Customer Care Rep. The Parts Customer Care Rep will handle incoming calls from customers and service technicians, process orders, and manage stock. This role involves ordering parts, building vendor relationships, and monitoring customer satisfaction to enhance retention. The representative will also prepare customer quotes, process paperwork, and manage inventory control.
Key focus areas include Answer and process incoming parts calls from customers and service technicians, Pull orders, receive and put up stock, and Order parts and develop relationships with Crown factory and outside vendors.
Successful candidates bring High School Diploma Or Equivalent and Valid Driver's License And Good Driving Record. Preferred (not required): Communication, Interpersonal Skills, Organizational Skills, and Numerical Perception.
Skills & qualifications
Skills
Qualifications
Full job description
Parts Customer Care Rep
Location:
Hicksville, NY, US, 11801
Job Posting External
Job Duties
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Answer and process incoming parts calls from customers and service technicians.
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Pull orders, receive and put up stock.
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Order parts and develop relationships with Crown factory and outside vendors.
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Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
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Maintain direct contact with current and prospective customers.
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Prepare customer quotes.
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Process paperwork.
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Inventory control to include cycle counts of stockroom, vans and customer consignments.
Minimum Qualifications
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High school diploma or equivalent
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Valid driver's license and good driving record
Preferred Qualifications
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Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
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Parts or inventory control experience and lift truck industry experience preferred
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Ability to work in a team environment
Competitive Wages. The anticipated starting pay range for the position is $25.00 to $28.00/hour, but is commensurate with skills and related experience,
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