SJSEMI_Patient Service Rep_R01372
Part-timeAt a glance
Job overview
Trinity Health is hiring a SJSEMI_Patient Service Rep_R01372. Trinity Health seeks a Patient Service Representative to provide customer support to client callers, answer inquiries about test information and patient results, and assist Client Service Specialists in maintaining service excellence. The role involves reconciling pending test lists, entering data into the LIS, transmitting reportable infectious disease results to government agencies, and supporting special projects, all in an on‑site, part‑time evening shift.
Key focus areas include Answer client phone calls and assist with inquiries about test information and patient results., Reconcile pending test lists from clients and monitor tests pending at referral laboratories., and Reconcile Warde daily and weekly pending lists..
Important skills include Customer Support, Client Inquiries, Research Test Information, Transmitting Reportable Results, Monitor Pending Test Lists, and Reconcile Pending Test Lists.
Skills & qualifications
Skills
Benefits
Full job description
Employment Type: Part time Shift: Evening Shift
Description: Patient Service Rep
Location: Trinity Health Ann Arbor, Warde Medical Lab
Status: Part Time 20 Hours per week
Note: This is a fully on-site role
Total Rewards and Benefits:
- Competitive compensation, DAILYPAY
- Benefits effective on Day One! No waiting periods.
- Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
- Retirement savings plan with employer match and contributions
- Colleague Referral Program to earn cash
- Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country
- Tuition Reimbursement
POSITION PURPOSE
Representatives provide customer support to client callers, and assist Client Service Specialists in maintaining service excellence. Respond to client inquiries, research test information, assist with transmitting reportable results to government agencies, and monitor pending test lists.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Answer client phone calls and assist with inquiries regarding test information and patient results. Refer complex issues to the appropriate Client Service Specialist as needed.
- Reconcile pending test lists from clients and monitor/investigate tests pending at referral laboratories.
- Reconcile Warde daily and/or weekly pending lists.
- Support Client Service Specialists by researching test information, entering client responses into the LIS, and contacting clients as needed.
- Assist the Client Services Manager with special projects.
- Perform administrative duties as needed.
- Assist with reference lab reporting.
- Demonstrate accountability by communicating with colleagues on other shifts to resolve client concerns.
- Complete daily EPI reporting, transmit reportable infectious disease results to government agencies, and obtain missing patient demographic information from clients.
- Review cytogenetic reports in the LIS for completion and enter results for incomplete tests.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.