Manager, ICR Field Service
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At a glance
Job overview
Genuine Parts / NAPA is hiring a Manager, ICR Field Service. The MI Field Service Manager plans, manages, reviews, and executes field service operations for a single shop, overseeing hiring, training, coaching, inventory, safety audits, and performance metrics to meet output and quality goals.
Key focus areas include Manages and reviews operating expenses at assigned facility, Manages hiring and firing of all personnel at assigned facility, and Manages all inventory items assigned to facility.
Important skills include Specific Knowledge Of Field Service Duties, Ability To Work With Team In Field, Positive Attitude And Work Ethic, Strong Interpersonal Skills, Analytical Skills, and Problem Solving Skills.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
SUMMARY:
MI Field Service Manager is responsible for planning, managing, reviewing, and executing the field service operations to achieve output and quality objectives of one (1) field service shop with large scale sales. This role is responsible for hiring, training, coaching a team of one to five or more employees including but not limited to Field Service Technicians, Field Service Supervisors, CS Representatives, and Clerical/administration.
JOB DUTIES
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Manages and review all operating expenses at assigned facility.
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Manages hiring and firing of all personnel at assigned facility.
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Manages all inventory items assigned to facility.
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Oversees and review all safety and financial audits.
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Makes sure the location has a schedule board and it is updated daily.
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Makes sure all Field Service team members understand and follow all procedures and processes implemented by CI team.
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Monitors performance metrics and allocates resources as necessary to ensure high quality service at optimal efficiency.
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Develops a documented succession plan for their location.
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Provides coaching and feedback to all employees.
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Performs other duties as assigned.
EDUCATION & EXPERIENCE
Typically requires a high school diploma or GED and ten (10) or more years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
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Specific knowledge of field service duties required.
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Ability to work with the team in the field when the need arises.
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Ability to maintain a positive attitude and productive, driven work ethic required.
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Strong interpersonal, analytical, and problem-solving skill required.
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Ability to remain calm and clear-headed in an emergency required.
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Good communication skills required.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. The employees is regularly required to lift/carry up to 50 pounds as well as the ability to lift bulky objects. The employee is regularly required to use neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carry, crawling. Working conditions may be indoor and/or outdoor. Noise level may be loud at times.
SUPERVISORY RESPONSIBILITY: 2-5 Direct Reports
COMPANY INFORMATION:
Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
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