Supervisor, Patient access-full time-Days-Aledo & Dewitt

Employment Type:

Full time

Shift:

Evening Shift

Description:

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne Genesis serves a 17-county bi-state region of the Quad Cities (Davenport and Bettendorf, Iowa, and Rock Island and Moline, Ill.) metropolitan area and the surrounding communities of Eastern Iowa and Western Illinois. But when it comes to clinical capabilities and quality, we exceed those geographical limits. We have earned distinction as a two-time national Top 15 Health System, and recognition for being in the top 1 percent in the nation for patient safety.

Join the MercyOne Family! We are looking to hire a Supervisor, Patient Access

As a Supervisor in Patient Access at MercyOne, you will Frontline, department-based role that supervises daily functions of assigned area(s). Provides clear direction & manages / advances people, processes, structures & / or programs that support direct / indirect care. Demonstrates behaviors in alignment with culture & creates / supports comprehensive strategies & measures progress to achieve desired outcomes.

Schedule:

• Listschedule requirements, hours,weekendand holiday requirements.

General Requirements:

• Responsible for the daily operations & the oversight of staff.

• Supervisors work in collaboration with department managers to manage staff &departmenteffectively.

• Participates in & contributes to the performance management/review process.

• Implements departmental plans & prioritiesidentifiedby accountable leaders.

• Mayparticipate& recommend inthe hiring & selection process.

• Responds promptly & directly to meet or exceed customers’ needs.

Process Focus:

• Follows standards of performance & work processes in designated areas.

• Coordinates staff scheduling &assignment. Reviews & approves administrative functions (time, payroll, expense).Stewardsproductive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards.

Communication :

• Employs effective & respectful written, verbal & nonverbal communications;

• Develops an environment of mutual confidence & trust through collaborative relationships;

• Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives;

• Proactively recognizes, addresses & / or escalates organizational, operational, or team conflicts.

Environment :

• Performs work in an environmentally safe, professional & healthy manner;

• Self-monitors & initiates corrections and/or seeks guidance when needed.

• Demonstrates flexibility& self-direction by respondingasa team player.

• Helps to create a positive work environment that promotes productivity.

• Accountable for continuous self-development& supportingthe growth of others.

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Supervisor, Pre-service

• Ensures adequate controls aremaintainedover cash collections & that payments are properly handled by hospital policy & are accurately recorded & promptlyforwardedto the Cashiers Office

• Coordinatesinvestigation & appropriate resolutionof problems from patient/family or staff complaints.

• Resolves patient questionsregardingpayment requirements/charges referred by scheduling &verificationteam colleagues.

Supervisor, Patient Access

• Maintains &demonstratesknowledge to successfully supervise each functional area of the hospital including, but not limited to all outpatient registration points, emergency room registration, admissions, bed assignment & financial counseling.

• Regularlymonitorsthe patient tracking system, registrationreports& financialclearance activities to ensure patients are registered within key performance standards. 

• Monitors all financial clearance activity ensuring all accounts are verified at time of service & meet medical necessity requirements. 

• Coordinatesinvestigation & appropriate resolutionof problems from patient/family or staff complaints.

• Resolvespatient questionsregardingpayment requirements/charges referred by the registrars. 

• Provides operational guidance & support to assignedteam,disseminatespolicy/procedure updates, supportscoverage of other departmental divisions asrequired. 

Education:

• High school diploma or equivalent.

• Two (2) to three (3)years experienceworking in a Pre-service or Patient Access operations with supervisory or lead responsibilities.

• ObtainNational certification in HFMA CRCR, NAHAM CHAA & / or NAHAM CHAMrequiredwithin one (1) year of hire.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers (https://www.mercyone.org/careers/) to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Want to learn more about MercyOne Genesis? Click here: MercyOne Genesis | Stronger. Together. As One! (https://www.genesishealth.com/)

Aledo

Aledo is a safe, close-knit community with excellent schools in the Mercer County School District. Families appreciate small class sizes and strong extracurricular programs. Cultural life centers on local parks, historic downtown and community events, with Quad Cities amenities just a short drive away.

MercyOne Genesis Aledo Medical Center is a 22‑bed critical‑access hospital in western Illinois and Mercer County’s sole healthcare provider, delivering emergency care, cardiac rehab, infusion, lab, imaging (3D mammography), skilled care, pulmonary and sleep services, therapy and surgery. It earned Chartis Center’s 2025 Performance Leadership Award for rural hospital quality and patient perspective.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran